Tag Archives: IT projects

Australia faces public sector IT challenges in 2012

By David Bicknell

It may be early 2012, but it sounds as it if  will be later in the year before the Australian state of New South Wales gets on top of the latest in a series of public sector  IT headaches that are challenging the Aussies.

Last last year, it was the state of Victoria that warned that an extra A$1.44bn of expenditure would be needed on failing IT projects. Now, it looks as  remedial action to try and save a A$386m New South Wales schools administration system will be needed throughout 2012. A$176 million has already been spent for little tangible reward so far.

The  ‘Learning Management and Business Reform (LMBR)’ project for the NSW Department of Education, has already failed to deliver what was promised, which was a system replacing finance, human resources, payroll and student administration systems.

According to reports Down Under late last year, IBM and Accenture are bidding for a multimillion dollar contract to implement the system. Accenture reportedly wrote the business case for the SAP-based system.

The LMBR project has been likened in a YouTube video to root canal therapy or even giving birth to a 20 pound baby – with teeth.

Schools IT scheme ‘a stuff-up’

Happy New Year from Campaign4Change

By David Bicknell

A Happy New Year to all our readers from both Tony Collins and me. Let’s hope that 2012 brings success in the development of IT projects – and satisfactory resolution for those that weren’t quite so successful – as well as continued progress for Pathfinder mutuals.

I’d like to see the London Borough of Hammersmith & Fulham’s Schools IT mutual successfully get off the ground early this year, and for another  mutual, Central Surrey Health that I spoke with in 2011 to make the continued business progress its efforts deserve. I hope that all growing, developing and prospective mutuals get all the political and economic support they need to thrive.

I came across a few stories at the end of 2011 from other blogs that made for interesting reading, plus a few Campaign4Change favourites. Here’s a selection:

Taking Stock

Lessons from the GoDaddy Customer Revolt

Top Harvard Business Review Blog posts of 2011

Top 10 Green Business stories

The unavoidable truths about GovIT

Government’s new ICT Plan – the good, the bad, and what’s needed

Agile can fix failed GovIT

Strewth! Managing public sector IT projects is also a challenge Down Under

By David Bicknell

A critical report by the Ombudsman in the Australian state of Victoria has meant that taxpayers will have to bear an additional A$1.44bn of costs because of mismanaged IT projects.

The Victorian Ombudsman George Brouwer looked at 10 major IT projects which suffered cost overruns under the Labour government, including the public transport ticketing system myki.

Mr Brouwer found each that project failed to meet user expectations, was delivered late and overran on cost.

The original budget for the projects was $1.3 billion but new estimates suggest the costs have more than doubled.

The report found the two largest projects, myki and the hospital IT system HealthSMART, would need almost $600 million more than originally planned, while Victoria Police spent $5 9 million on a Link crime database  over four years before it was cancelled. VicRoads spent $52 million on a licensing system RandL, which had not yet made it past the design phase.

The Ombudsman’s Report says:

“In Victoria over the last few years, in our respective roles as Auditor-General and Ombudsman, we have tabled in Parliament a number of reports relating to ICT-enabled projects. These reports have identified significant shortcomings in the public sector’s management of such projects and have included numerous recommendations about how such management can be improved.

“Despite these reports, we see little sign of lessons learnt in the public sector. The evidence to date is that the public sector is not managing ICT-enabled projects effectively, as demonstrated by the current difficulties that Victoria is facing in this area and the increasingly adverse public comment about major ICT-enabled projects. A new and more disciplined approach is required if the government is to avoid being faced with continuing cost overruns and failures to deliver.”

You can read the Ombudsman’s report here

Making Green Work – dare you commit corporate heresy?

I’m reposting this from my Computer Weekly Greentech blog because I think the ideas are equally applicable to the Campaign4Change.

Last week I took part in on a webinar ‘Making Green Work’, run by the Harvard Business Review and supported by Hitachi, which featured noted Green Business consultant Andrew Winston and which discussed the concept of sustainability within organisations.

Winston suggested that within firms, employees should be prepared to be heretics, thinking the unthinkable. For example, in the US, UPS has decided that because of the idling involved in deliveries, its routes schedule no left turns – we’d call it taking ‘no right turns’ here. That’s going to save UPS an estimated 28.5 million miles from its delivery routes, saving 3 million gallons of fuel, and cutting carbon dioxide emissions by around 69 million pounds. But how do you create the organisational culture that allows ‘green heresy’ to flourish? Is this down to the CEO to drive the culture that allows this to happen? What role should other corporate officers play in this?

Equally, it’s clear that if such green heresy is to take place within organisations, senior corporate officers need to be incentivised to both think and do sustainability to such an extent that their remuneration depends on it. How far has this gone within the C-Suite? How many Chief Information Officers, for example, are truly thinking how technology can drive green innovation within the organisation, not just in terms of products, but processes, services and new business models? How many CIOs are actually incentivised in this way? And what do these models for remuneration look like? What do they mean for the CFO or even HR?

Winston recently discussed in the Harvard Business Review blogs how organisations like Xerox are working with customers to help them use less of their traditional product or service. It is sustainability that is driving the transformation of Xerox to a services-led business.

As Winston explains, “Xerox advises companies on how to save money on document handling, and holds a sizeable 48 per cent market share in the $7.78 billion “managed print services” (MPS) industry (according to research firm IDC). Part of this new strategy is an outsourcing play -they’ll take over all your print needs for you – to grab share. This is clearly not a niche business-this is a firm that existed on selling devices, paper, and machine servicing, so the more it’s used the better. But at the core, what Xerox is offering is less total printing. That’s a big shift in business as usual.”

You can read the piece here.

Although the original webinar discussed companies in the private sector, I’m sure the same ideas can apply within the public sector, especially in relation to IT projects, Cloud policy and the application of true sustainability. In other words, not corporate heresy, but government heresy. Think the unthinkable – and then do the un-doable.