Category Archives: public sector

Why thinking beyond ‘If it ain’t broke, don’t fix it’ might pay business dividends

Posted on 30/01/2012 | 1 comment

By David Bicknell

Most organisations in the public sector are continuing to reduce their costs. 2012 brings a continued diet of re-asserting control of costs and delivering operational savings to cope with a challenging economic landscape.

But a conversation with York-based services and solutions company Trustmarque recently raised a new phrase, and one that is perhaps blindingly obvious, and which applies to both public and private sectors: cost avoidance.

As an IT organisation it is worth asking yourself whether you really need to purchase a product or service. Can you find an alternative strategy? If you don’t have to buy something, then don’t buy it. Or find a better way of spending the money to deliver structural change that benefits the business. 

Sometimes organisations miss an opportunity to bring their technology up to date and change the way they work. Their conservative approach never drives real change.

It is vendors like Trustmarque’s role to help such organisations plan, source, deploy and manage their IT infrastructure with an end goal of reducing their costs and delivering operational savings. In Trustmarque’s case, it is a highly successful approach which just led to the company’s best-ever year and won it the Services Provider of the Year title for 2011 in the CRN Channel Awards.

It is an approach that has also worked for its customers: Plymouth City Council, by upgrading to Windows 7, tackled change by creating a more flexible, mobile way of working – and saved itself £494,000 in licensing fees.

Sometimes you have to think big to win big. And thinking in terms of ‘cost avoidance’ rather than the cliche ‘reducing costs’  – though that doesn’t necessarily mean not spending at all – and going beyond an, ‘If it ain’t broke, don’t fix it,’ approach just might help some realise their cost goals, and at the same time, change their organisations for the better.

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Posted in Campaign4Change, change, change management, cost avoidance, Government IT, IT projects, project management, public sector, public services

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DWP defends £316m HP contract

Posted on 27/01/2012 | 1 comment

By Tony Collins

The Department for Work and Pensions could lead the public sector in technical innovations. It has had some success in cutting its IT-related costs. It has also had some success so far with Universal Credit, which is based on agile principles.

It has further launched an imaginative welfare-to-work scheme , the so-called Work Programme, which seeks to get benefit claimants into jobs they keep.

Despite media criticism of the way the scheme has been set up – especially in the FT – a report by the NAO this week made it clear that the DWP has, for the most part, taken on risks that officials understand.

Some central government departments have updated business cases as they went through a major business-change programme and not submitted the final case until years into the scheme, as in parts of the NPfIT.

But the DWP has implemented the Work Programme unusually quickly, in a little more than a year, by taking sensible risks.  The NAO report on the scheme said the business case and essential justification for the Work Programme were drawn up after key decisions had already been made. But the NAO also picked out some innovations:

– some of the Work Programme is being done manually rather than rush the IT

– suppliers get paid by results, when they secure jobs that would not have occurred without their intervention. And suppliers get more money if the former claimant stays in the job.

– the scheme is cost-justified in part on the wider non-DWP societal benefits of getting the long-term unemployed into jobs such as reduced crime and improved health.

So the DWP is not frightened of innovation. But while Universal Credit and welfare-to-work scheme are centre stage, the DWP is, behind the safety curtain, awarding big old-style contracts to the same suppliers that have monopolised government IT for decades.

Rather than lead by example and change internal ways of working – and thus take Bunyan’s steep and cragged paths – the DWP is taking the easy road.

It is making sure that HP, Accenture, IBM and CapGemini are safe in its hands. Indeed the DWP this week announced a £316m desktop deal with HP.  EDS, which HP acquired in 2008, has been a main DWP supplier for decades.

DWP responds to questions on £316m HP deal 

I put it to the DWP that the £316m HP deal was olde worlde, a big contract from a former era. These were its responses. Thank you to DWP press officer Sandra Roach who obtained the following responses from officials. A DWP spokesperson said:

“This new contract will deliver considerable financial savings and a range of modern technologies to support DWP’s strategic objectives and major initiatives such as Universal Credit.

“The DWP has nearly 100,000 staff, processing benefits and pensions, delivering services to 22 million people.

“DWP is on schedule to make savings of over £100m in this financial year for it’s Baseline IT operational costs, including the main IT contracts with BT and HPES [Hewlett Packard Enterprise Services].

“All contracts have benchmarking clauses to ensure best value for money in the marketplace.

“The five year contract was awarded through the Government Procurement framework and has been scrutinised to ensure value for money.”

My questions and the DWP’s answers:

Why has the DWP awarded HP a £316m contract when the coalition has a presumption against awarding contracts larger than £100m?

DWP spokesperson: “The Government IT Strategy says (page 10) ‘Where possible the Government will move away from large and expensive ICT projects, with a presumption that no project will be greater than £100m. Moving to smaller and more manageable projects will improve project delivery timelines and reduce the risk of project failure’.

“HM Treasury, Cabinet Office and DWP’s commercial and finance teams have scrutinised the DWP Desktop Service contract to ensure that it represents the most economically advantageous proposition.”

What is the role, if any for SMEs ?

DWP: “There are a number of SMEs whose products or services will form part of or contribute to the DWP Desktop Service being delivered by HP, for example ActivIdentity, Anixter, AppSense, Azlan, Click Stream, Cortado, Juniper Networks, Quest Software, Repliweb Inc, Scientific Computers Limited (SCL), Westcon etc.”

Why is there no mention of G-Cloud?

DWP: “Both the new contract and the new technical solution are constructed in such a way as to support full or partial moves to cloud services at DWP’s discretion.”

Comment:

For the bulk of its IT the DWP is trapped by a legacy of complexity. It is arguably too welcoming of the safety and emollients offered by its big suppliers.

The department is not frightened by risk – hence the innovative Work Programme which the NAO is to be commended on for monitoring at an early stage of the scheme. So if the DWP is willing to take on sensible risks, why does it continue to bathe its major IT suppliers in soothingly-large payments, a tradition that dates back decades? What about G-Cloud?

DWP reappoints HP on £316m desktop deal

DWP signs fifth large deal with HP

“DWP awards Accenture seven year application services deal”

“DWP awards IT deals to IBM and Capgemini”

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Posted in Agile, Campaign4Change, capacity building, change, change management, Cloud, Cloud Computing, G-Cloud, Government IT, IT projects, managing change, managing outsourced services, outsourcing, private sector lessons for the public sector, procurement, project management, public sector, public services, Real-Time Information, reducing cost strategically, reforms, supplier relationships, Universal Credit

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Any point in today’s IT report by Public Administration Committee?

Posted on 26/01/2012 | 1 comment

By Tony Collins

We congratulate the Public Administration Committee for following up its excellent Government and IT – “A recipe for rip-offs: time for a new approach” which was published in July 2011.

Too often MPs on Parliamentary committees, including those on the Public Accounts Committee, issue reports then forget about them.

Today’s report of the Public Administration Committee is disappointing though. It’s a fog of well-meant words. It comments in detail on the government’s response to the “recipe for rip-offs” report and for the most part uses civil service language. Last year’s report had specific, hard-hitting messages. Today’s is like a marshmallow sandwich: nothing much to bite on.

There is not even a mention of the need to publish progress reports on the government’s biggest IT-related projects.

If Francis Maude, the Cabinet Office minister, forced the civil service to publish these “Gateway” review reports, it would make departments accountable in a unprecedented way for the success or otherwise of projects and programmes while the schemes are running.

As it is, the government is being let off the hook in not publishing Gateway reports on Universal Credit or HM Revenue and Customs’ Real-Time Information programmes. These are two of the largest and riskiest of coalition schemes. Their monthly or quarterly progress, or lack of, will continue to go unreported.

Who cares? Certainly not the Public Administration Committee.

The Committee rightly describes the money wasted on IT in govermment as “obscene”. But its cloud of vague messages will do little more than indulge some civil servants who enjoy playing intellectually with ambiguous words and phrases to render them more uncertain.

Today’s Public Administration Committee report will change nothing. Fortunately Maude knows what needs to be done, with or without the Committee’s help.

Whitehall refuses to probe cartel claims, say MPs

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Posted in Campaign4Change, change management, Gateway reviews, Government IT, managing change, procurement, public sector, public services, supplier relationships, Universal Credit

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Some good IT project news from America

Posted on 26/01/2012 | Leave a comment

By David Bicknell

It’s always good to be able to write about IT project success. So I’m following up on Steve Kelman’s report in Federal Computer Week in the US about an October 2011 GAO report called Critical Factors Underlying Successful Major Acquisitions, which details seven recent government IT systems acquisitions – costing from $35 million to $2 billion – that have met their targets in terms of schedule, cost, and performance.

Aside from its conclusions on the critical success factors, the report says this about Agile software development: 

“….the use of Agile software development was critical to the success of the program. Among other things, Agile enhanced the participation of the end users in the development process and provided for capabilities to be deployed in shorter periods of time.”

As Steve suggests, the report should get wider circulation to show us what we might learn from success instead of from failure.

We’d be interested in your views.

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Posted in Agile, Campaign4Change, government, Government IT, managing change, public sector, US Government

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Hammersmith & Fulham Pathfinder tender hints at September start for schools mutual

Posted on 25/01/2012 | 2 comments

By David Bicknell

 Campaign4Change has kept a watch on the progress of the Pathfinder Mutual at the London Borough of Hammersmith & Fulham, which is looking to create a mutual for school support services.

The mutual will actually cover services to schools across three London boroughs working together: Hammersmith & Fulham, Kensington & Chelsea, and Westminster City  Council.   

Now a tender opportunity for the project has been  listed on the Londontenders.org website. The anticipated start date for the contract is 1st September 2012, running to 1st September 2016.

It appears from the tender that the three boroughs are looking for “an innovative independent sector partner (ISP) to participate and invest in the creation of a Mutual Joint Venture Company.”

The tender says that “the ISP will take responsibility for the creation of the joint venture company, whose shareholding will be shared between the ISP and the employees (held on the employees’ behalf in a trust). The Contracting Authority will have a contractual arrangement with the Mutual Joint Venture company to provide some of the services, supplies and works listed….. for a period of not less than 4 years.”

The tender goes on: “The Contracting Authority is working closely with the Royal Borough of Kensington & Chelsea and Westminster City Council, and it is intended that staff from all three boroughs will be transferred into the Mutual Joint Venture company under the Acquired Rights Directive (the UK’s Transfer of Undertakings (Protection of Employment) Regulations 2006). The Contracting Authority is procuring on behalf of education bodies within the London Borough of Hammersmith & Fulham, Royal Borough of Kensington & Chelsea and Westminster City Council for an independent partner to set up the Mutual Joint Venture Company.”

Interestingly , the scale of services to be offered by the Mutual Joint Venture Company is extensive, everything from ICT services and ICT supplies to architectural, building and security services.

The closing date for expressions of interest in the tender is 31st January.

Hammersmith & Fulham mutual Pathfinder expected to launch in 2012

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Posted in Campaign4Change, managing change, mutualisation, mutuals, procurement, public sector, public services

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New Gov’t CIO – a perfunctory appointment?

Posted on 24/01/2012 | 2 comments

By Tony Collins

The Cabinet Office announced yesterday that the new government Chief Information Officer is Andy Nelson who will “hold the role alongside his existing position as the Ministry of Justice CIO”.

Nelson takes over from Joe Harley who will be retiring from the civil service at the end of March.

Ian Watmore, Permanent Secretary, Cabinet Office, said “It is fantastic to be able to assign the role of government CIO to someone who has held major CIO roles in private sector and has been involved in the ICT strategy since the very beginning.

“Andy has worked closely with Joe over the past months and will continue to do so – ensuring that we continue to deliver ICT services fit for a modern civil service.”

When the MoJ advertised for a CIO in May 2009 it asked for a candidate to “drive a harmonisation, simplification and streamlining agenda, creating a more efficient and effective IT framework”. That’s close to what Nelson will be expected to do as government CIO.

But there are some signs that the Cabinet Office considers the government CIO role as more titular than strategic. Nelson’s CIO job at the Ministry of Justice is challenging enough without the wider government CIO role.

Last month a report published by the National Audit Office highlighted how limitations in Libra, a case management IT system in use across magistrates’ courts, has contributed towards  HM Courts Service’s inability to provide basic financial information to support the accounts.

Yesterday UK authority.com reported that the recruitment process for a government CIO did not involve external advertising and that interviews were held last week, which suggests the appointment did not involve a long and difficult process.

Sir Ian Magee, a senior fellow at the Institute for Government has called for a “truly independent government CIO”, adding that “doubling-up” was not the answer to meet the demands of the Government ICT Strategy, reports publicservice.co.uk.

Nelson does, however, have the credentials for working at the top of government IT: he was a management consultant at Accenture if only briefly, and has a private sector CIO background.

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Posted in Campaign4Change, CIO, Government IT, public sector, reducing cost strategically

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Unison ready to fight against mutuals and rails against ‘self-interested’ third sector

Posted on 24/01/2012 | Leave a comment

By David Bicknell

It would be nice to think that the unions might see something positive in mutuals, a new (old) way of doing business, perhaps. Maybe an open mind?

But no. The latest communication from Unison – call to arms might be a better description – is profoundly depressing for anyone who sees the possibilities offered by mutuals and co-operatives. It is dismissively critical of what it calls the ‘self interested’ third sector. I suppose I shouldn’t have been that surprised by the tone.

Here’s a taste of its invective:

“Whilst the Cabinet Office desperately struggles to reinvent the failing ‘big society’ policy the LGA recently reported that less than 3% of councils responding to a survey have had any interest from staff in setting up employee led mutual arrangements and very few intend to encourage or push this route.
 
“Despite these figures which would depress the most committed ‘big society’ proponent The Cabinet Office are intent on flogging a dead horse are now issuing guidance and changes to legislation to take forward coops and mutuals to make it easier to set them up to run public services:
http://www.cabinetoffice.gov.uk/news/mutuals-get-go-ahead
 
“This is now for the unions a ‘back to CCT’ moment. In the late 80’s and early 90s we made sure anyone who wanted to pick over the bones of public services were able to support the continuance of staff terms and conditions and we fought hard to enforce TUPE.
 

“We fought for continuation of staff pensions and made pensions a key negotiating point. We fought against the cowboy contractors by insisting that they had proper health and safety assessments, method statements, competency to do the work and financial security to run public services without going into bankruptcy.

“This latest missive from the Cabinet Office should remind us as a union to dust down the old CCT advice. It is no different now to then in many ways – if enthusiastic amateurs attempt to run local public services they should be held to account in the same way that we held private companies to account under CCT.

“Public services shouldn’t be put at risk nor public sector workers thrown onto the scrap heap because councils or other employers are seduced by the language of good intent spun by the self-interested third sector intent on privatising public services.”

So, I guess we should probably take that as a ‘No to mutuals’ then.

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Posted in Campaign4Change, employee-onwership, employment, mutualisation, mutuals, public sector, public services, social economy, social enterprise

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Rounding-up coverage of David Cameron’s planned Co-operatives Bill

Posted on 22/01/2012 | Leave a comment

By David Bicknell

Prime Minister David Cameron’s announcement of  a forthcoming ‘Co-operatives Bill’ to consolidate outdated pieces of legislation governing co-operatives and mutuals into a single statute has been heavily commented on in recent days.

Cameron said the Co-operatives Bill would cut red tape and help to build a fairer economy, ensuring that co-operative members can share in the benefits of enterprise. 

Here is a round-up of coverage in the last few days about the planned bill and about co-operatives and mutuals.

Co-operatives UK

The Daily Telegraph

The Guardian

The Economist

Transition Institute

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Posted in Campaign4Change, mutualisation, mutuals, public sector, public services, social economy, social enterprise

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G-Cloud – it’s starting to happen

Posted on 18/01/2012 | 1 comment

By Tony Collins

Anti-cloud CIOs should “move on” says Cabinet Office official, “before they have caused too much harm to their business”.

For years Chris Chant, who’s programme director for G Cloud at the Cabinet Office, has campaigned earnestly for lower costs of government IT. Now his work is beginning to pay off.

In a blog post he says that nearly 300 suppliers have submitted offers for about 2,000 separate services, and he is “amazed” at the prices. Departments with conventionally-good rates from suppliers pay about £700-£1,000 a month per server in the IL3 environment, a standard which operates at the “restricted” security level. Average costs to departments are about £1,500-a-month per server, says Chant.

“Cloud prices are coming in 25-50% of that price depending on the capabilities needed.”  He adds:

“IT need no longer be delivered under huge contracts dominated by massive, often foreign-owned, suppliers.  Sure, some of what government does is huge, complicated and unique to government.  But much is available elsewhere, already deployed, already used by thousands of companies and that ought to be the new normal.

“Rather than wait six weeks for a server to be commissioned and ready for use, departments will wait maybe a day – and that’s if they haven’t bought from that supplier before (if they have it will be minutes).  When they’re done using the server, they’ll be done – that’s it.  No more spend, no asset write down, no cost of decommissioning.”

Chant says that some CIOs in post have yet to accept that things need to change; and “even fewer suppliers have got their heads around the magnitude of the change that is starting to unfold”.

“In the first 5 years of this century, we had a massive shift to web-enabled computing; in the next 5 the level of change will be even greater.  CIOs in government need to recognise that, plan for it and make it happen.

“Or move on before they have caused too much harm to their business.”

He adds: “Not long from now, I expect at least one CIO to adopt an entirely cloud-based model.  I expect almost all CIOs to at least try out a cloud service in part of their portfolio.

“Some CIOs across government are already tackling the cloud and figuring out how to harness it to deliver real saves – along with real IT.  Some are yet to start.

“Those that have started need to double their efforts; those that haven’t need to get out of the way.”

Cloud will cut government IT costs by 75% says Chris Chant

Chris Chant’s blog post

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Posted in capacity building, change, change management, CIO, Cloud, Cloud Computing, compliance with spending review, G-Cloud, Government IT, managing change, managing outsourced services, procurement, public sector, public services, reducing cost strategically, reforms, supplier relationships

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Transition Institute’s weekly round-up of mutuals and spin-out stories

Posted on 16/01/2012 | Leave a comment

By David Bicknell

Here is a link to the Transition Institute’s weekly round-up of mutuals and public sector spin-out stories.

NB The link  on the Transition Institute site to the Public Service article on procurement change and SMEs on 13th January doesn’t work. The link below does, however.

Pace of procurement change frustrates innovative SMEs

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Posted in Campaign4Change, change, managing change, mutualisation, mutuals, procurement, public sector, social economy, social enterprise

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