MPs criticise PFI value for money and the MoD’s failure to invest in effective logistics systems

By David Bicknell

Two parliamentary committees, the Treasury Select Committee and the Public Accounts Committee, have today made strong criticisms about the use of private finance initiatives (PFI) and of IT systems for defence logisitics.

In its report, the Treasury Select Committee suggested that PFI funding for new infrastructure, such as schools and hospitals, does not provide taxpayers with good value for money and stricter criteria should be introduced to govern its use.

The Committee’s chairman, Andrew Tyrie MP, said:

“PFI means getting something now and paying later. Any Whitehall department could be excused for becoming addicted to that. We can’t carry on as we are, expecting the next generation of taxpayers to pick up the tab. PFI should only be used where we can show clear benefits for the taxpayer. We must first acknowledge we’ve got a problem. This will be tough in the short term but it should benefit the economy and public finances in the longer term.

“PFI should be brought on balance sheet. The Treasury should remove any perverse incentives unrelated to value for money by ensuring that PFI is not used to circumvent departmental budget limits. It should also ask the OBR to include PFI liabilities in future assessments of the fiscal rules. 

We must also impose much more robust criteria on projects that can be eligible for PFI by ensuring that as much as possible of the risk associated with PFI projects is transferred to the private sector and is seen to have been transferred.”

In its report on the defence logistics supply chain, the Public Accounts Committee was critical that the MoD had made little progress in resolving long-standing problems with its supply chain information, despite giving previous assurances to the Committee.

Its recommendations for improving future performance include the following comments:

The Department accepts that historic underinvestment has meant its management information systems and the underlying IT systems are not up to the task. In particular, its spending on IT systems has not kept pace with the need to upgrade those systems.

 “The Department has made investments in new data systems – for example £66 million has been spent on the Management of the Joint Deployed Inventory system which tracks equipment in theatre – and more is planned.

“In 2010, the Department signed an £803 million, 11-year contract with Boeing for the provision of the Future Logistics Information Services project. Under this contract, Boeing is required to bring together 270 different data systems operated by 50 different contractors, which should provide a complete and coherent set of data for managers to use.

“Separately, the Department has now approved an additional £75 million to upgrade some of the defence base inventory management systems that are now at critical risk of failure.

“The implementation of the Future Logistics Information Services project, including the additional upgrade to the warehouse inventory management IT system, will not be complete until 2014. The Department told us it would take a long time to upgrade systems and data, in part because of the need to ‘cleanse’ the data – otherwise the poor quality information the Department currently holds would simply be transferred onto a better IT system.

“We are very concerned that, until the systems are fully rolled out in 2014, the high risk of system failure will remain in systems that are critical to supporting front line troops. To ensure that there is no further slippage in this critical area, the Department has provided us with a plan of the scheduled projects for improving data systems and has promised to report back in six and twelve months on how it is performing against its milestones.”

(Tony Collins is away this week.  But he’ll be back shortly to offer his unique insight on Government and public sector IT projects)

Social Enterprise: 5 steps to a sustainable public sector mutuals market

By David Bicknell

Social Enterprise recently carried an excellent  piece by Andrew Laird from Mutual Ventures on how organisations can build on the ambition demonstrated by the recent open public services white paper on opening up public services.

His ideas for turning ambition into action include:

* A more robust Right to Challenge/Provide, which should be as universal as possible across public services.

* Easier access to seed funding for groups of staff who are thinking about mutualising.

* Clearer guidance on procurement rules.

* Social value placed on a par with economic value.

* A step change in public service culture and leadership.

You can read Andrew’s piece here

Not everyone is always quite as positive about mutuals.  This piece by Paul O’Brien from the Association for Public Service Excellence  strikes a more underwhelming note.

Guardian Social Enterprise event to focus on solutions to move on from ‘brave new dawn’

The Guardian has published details of its Social Enterprise 2011 conference to be held in London on 8th November.

It argues that social enterprise was seen as a brave new dawn for service delivery but since the social enterprise unit was set up ten years ago, progress has been relatively slow.

The one day event “explores the facts about social enterprises providing public sector services. It provides candid discussion about the obstacles and practical solutions to the challenges the sector faces.”

The conference will discuss what the government is doing to scale up ambitious enterprises, and look at business models, finance and commissioning.  It will also take a close look at mutuals  from the point of view of service delivery rather than organisational structure. The reasons some mutuals have done so well is that they provide exceptional services and customer loyalty.  So what lessons can be learned from successful mutuals?

Here are details of the conference programme.

Prioritise co-operatives and mutuals to redistribute and create work, says Lib Dems’ Simon Hughes

In  a piece in the Observer yesterday, Liberal Democrat MP Simon Hughes called for co-operatives and mutual businesses and social enterprise to be prioritised as part of a redistribution and creation of work.

In the wake of  last week’s riots, he argued, “A responsible economy is necessary for a responsible society. Building local, regional and national economies which provide the opportunity for all to participate in for fair reward will build much stronger communities. This will counter the appeal of the gangs and the get-rich-quick merchants. Other people and activity must now capture the energies and abilities of a generation that has greater potential than any we have had before.”

Employee-led public sector mutuals get Baxendale Awards opportunity

It was probably inevitable given the interest in public sector mutuals and social enterprises in recent months that there would be some awards that recognise employees’ efforts in creating a mutual.

The Philip Baxendale Awards for Excellence in Employee Ownership, co-sponsored by the Baxi Partnership and the Employee Ownership Association, will feature a category, the Public Sector ELMO Award, which celebrates “the most impressive group of employees to have spun out of the public sector into an Employee-Led Mutual Organisation (ELMO), and who are showing progress in transforming the service to improve outcomes for their users.”

The closing date for nominations is 19th September 2011. You can read more about the awards here

Open Government? Up to a point Lord Copper

By Tony Collins

There is much we know about Universal Credit.

Ian Watmore, the permanent secretary at the Cabinet Office, has told MPs that the project is built on agile methods: it is split into two-to-three-week drops of code. The coding is divided into customer types  – and there are several thousand different types of customer. The simplest cases are those who have lost their job and the complicated ones are people who are in and out of work.

For each customer type the whole IT solution is being developed and is then tested with benefits claimants. Following agile principles, the problems encountered during testing are understood and the software re-coded.

The plan is to go live  with selected customer types by October 2013  – and it’s probably right that nobody in government will guarantee the deadline will be met.

This all sounds impressive but there’s one big drawback:  officials are refusing to release the “starting gate” review on the Universal Credit project.

Every major project now has to undergo a starting gate review to check it’s feasible before money is committed. It’s a good idea – and all credit to the team led by Cabinet Office minister Francis Maude for enforcing it.

But officials are doing their best to stop starting gate reviews being published, even under the FOI Act. Officialdom  has even ignored an MP’s request for the starting gate report on Universal Credit. That MP, Richard Bacon, a Conservative member of the Public Accounts Committee, will pursue the matter.

Why the secrecy? 

It is likely that the civil service doesn’t want to publish starting gate reports for the reasons they don’t want to publish Gateway reviews: they’d rather not be accountable for what they say. If the advice is wrong it can be known years later when those involved have moved on. But the civil service would prefer that assessments of projects are not published while the advice is contemporaneous.

Hence the Department of Health has published Gateway review reports that are several years old. More recent reviews are published in a form that’s so heavily redacted – edited – that they contain no useful information.

Without the publication Gateway reviews,  the media, MPs and the public have no independent information on the progress or otherwise of large IT-based projects and programmes, unless they are scrutinised by the National Audit Office which has only limited resources. Without the publication of starting gates there’s no independent information in the public domain on the feasibility of big public sector projects and programmes.

So much for open government.

Links:

What is a starting gate?

The DH documents that mock open government

CSC ambivalent on prospects of new NHS IT deal

By Tony Collins

CSC is not quite as confident as it was on new NPfIT contracts

CSC is meeting UK Government officials next month to discuss the company’s £3bn worth of NHS IT contracts. It follows a review of the NPfIT contracts by the Cabinet Office’s Major Projects Authority.

It’s likely officials will discuss a major revision of CSC’s contracts – and possibly an end to them. The Cabinet Office minister Francis Maude is thought to favour termination but the Health Secretary Andrew Lansley, on the advice of NHS Chief Executive Sir David Nicholson, wants to keep CSC in a revised NPfIT.

Recommendations from the Cabinet Office have gone to David Cameron for a decision.

In a conference call yesterday on the company’s first quarter results CSC’s executives said the outcome of the NHS contracts represented an “elevated” risk factor.  But they said CSC is still on target for signing a new deal.

Mike Laphen, CSC’s Chief Executive, said his company has included in its forecasts about $250m [£155m] of NHS turnover until the end of its financial year in April 2012. Any delay in reaching a new deal in September could affect the $250m forecast said Laphen.

He said: “Right now we are assuming that we are still on target with the MoU [Memorandum of Understanding between CSC and the Department of Health]. We are absolutely staffed up ready to execute. We’ve got the products in the delivery pipeline and we believe we have the demand…”

On its NHS work CSC continues to “execute and deliver against our current commitments across primary and secondary care”. CSC’s iSoft “Lorenzo” remains in production routinely supporting daily operations at three early adopter sites.

“We are progressing delivery modules… including emergency care and outpatient prescribing which are anticipated to be installed at the University Hospitals Morecambe Bay once an agreement is reached with the authority,” said a CSC spokesman.

The company told analysts that for its 2012 financial year “there are still a number of large balls still in the air” which include the NHS contract, integration of iSoft and US government spending. “Our business is sound and we have one of the strongest balance sheets in our industry,” said the company.

UK IT market analysts Techmarketview said CSC’s management team “isn’t quite as confident of a positive outcome [on talks over NHS contracts] as it was a few months ago – and rightly so.”

CSC also noted there had been a “significant shift in the market”  from outsourcing to cloud, though with cloud many companies are still deciding “what they’re going to do, or not do”.

MP contacts No 10 and Cabinet Office on CSC’s NHS IT contracts.

BT slammed over NPfIT value-for-money claim.

Was NPfIT really a programme?

Trust forced to buy NPfIT software or face fine

NPfIT has proved unworkable – BCS

Applying the mutuals model to social housing

If there is one thing that the discussion about the Big Society and the Government’s Open Public Services White Paper has done, it is to open up the ground for debate on a range of issues around public services and how they should be delivered. The words ‘mutuals’, ‘co-operatives’ and the ‘John Lewis model’ are now never too far away from the discussion, as this housing network blog about mutual housing demonstrates.

Aftermath of the riots: the clean-up continues for SMEs

Yesterday the Campaign4Change suggested that some SMEs might need help in getting access to IT facilities in the short term to help them get on their feet. One organisation, Enterprise on Demand, has contacted us to offer community support for SMEs affected who may need some IT help.  It can also be contacted by email: cs@enterpriseondemand.co.uk

Another useful point of contact is the Federation of Small Businesses which has advice on insurance and civil contingencies on its website: http://www.fsb.org.uk

There is also a riot clean up website www.riotcleanup.co.uk and a similar Twitter feed    http://twitter.com/#!/riotcleanup

CityCamp events set to bring hacking-like innovation for family-based local government services

By David Bicknell

Last week, we asked whether US-style public service coding could be used to build mutual apps for local communities.

Now it seems such a scheme is underway. CityCamp Families will be held in November. There is more about it here

There is also going to be a  CityCamp event in Manchester in mid-September.