Tag Archives: ITSM

ITIL IT service management best practices get 2011 update

Those with an interest in IT Service Management in the public sector – and those in the private sector too – will know that the ITIL best practice books were updated yesterday to reflect the updated ITIL 2011 edition.

There is some useful background here on the ITSM Oasis, on Stephen Mann’s Forrester blog, and by Ann All on ITIL adoption