Those with an interest in IT Service Management in the public sector – and those in the private sector too – will know that the ITIL best practice books were updated yesterday to reflect the updated ITIL 2011 edition.
There is some useful background here on the ITSM Oasis, on Stephen Mann’s Forrester blog, and by Ann All on ITIL adoption
By David Bicknell
For those with an interest in IT Service Management in the public sector, one of the highlights of the forthcoming week will be the update of the ITIL best practice books available on Friday 29th July. In the meantime, here is a post detailing some recommendations for the ITIL updates.
The itSMF has some more details on its website here which includes a link to some FAQs. Incidentally, itSMF UK, the UK’s largest service management user group, last week formally launched its own professional service management credentials programme, priSM (Professional Recognition for IT Service Management).
Available exclusively to itSMF members, the programme provides a structured path for professional growth and is expected to help ITSM professionals better define their career and enhance their earning potential. There are more details about priSM here
Meanwhile back to ITIL. There is a link here to 7 must-see websites on ITIL