Tag Archives: data

Security breach costs US CIO his job

By David Bicknell

Beware of data security – a breach can cost you your job.

According to Government Technology, a breach of health data within the Utah Department of Health in the US has cost the state’s CIO, Steve Fletcher, his position.

Fletcher’s departure was part of Utah Governor Gary Herbert’s actions following the breach, which was discovered on April 2 and is believed to have compromised 280,000 Social Security numbers other personal information of an estimated 500,000 people, including names, addresses, birth dates and some details contained in patient health records.

In response to the data loss, Utah has now started a comprehensive security audit of the state’s technology systems and created a new position of “health data security ombudsman.”

The data breach was found to have occurred on March 30, and is believed to have been caused by a weak password that allowed hackers to break through the department’s security and steal the personal information of as many as 780,000 people.

Government Technology reported that the breach was regarded as ‘preventable’, and that the incident shows that greater funding is needed to protect government’s IT systems.

At the same time, it shows the problems CIOs – in both the public and private sectors – face in trying to put adequate protection in place to prevent security breaches before they occur.

The problem is that if you ask for security funding before anything has happened, the request risks being rejected by executives. And if you wait until a breach occurs, as in the latest Utah case, it’s a bit like shutting the gate after the horse has bolted.

Dept of Technology Services CIO resigns over UDOH data breach

CIOs and marketing leaders may be competitors for critical role in harnessing customer data

By David Bicknell

It’s a sign of the times that by  2017, according to the Gartner research group, organisations’ chief marketing officers will be spending more on IT than the CIO. It is departments such as marketing that are helping drive consumerisation within the organisation with healthy purchases of tablet computers – usually iPads – outside the remit of the IT department.

There are good reasons for that. As this article in Ad Age points out, data was once ‘the domain of tech geeks and direct-marketing gurus’, while chief marketing officers focused on loftier things like shaping brand perception.

Not now. Thanks to an explosion of data from social-media platforms, call centres, customer transactions and loyalty programs, CMOs ‘who want a seat at the table will have to harness customer data and leverage it – or risk being relegated to chief promotions officer.’

The article suggests a key alliance – or will it be a battle? – of the future will be between the CMO and the CIO to become a de-facto chief customer officer.

As Forrester analyst Josh Bernoff puts it, “The only sustainable competitive advantage is knowledge of and engagement with customers. Brand, manufacturing, distribution and IT are all table stakes. The only source of competitive advantage is the one that can survive technology-fueled disruption, an obsession with understanding, delighting, connecting with and serving customers. In this age, companies that thrive … are those that tilt their budgets toward customer knowledge and relationships.”

Welcome to the Age of the Customer