Whitehall “punishes” 555 sub-postmasters who exposed the Post Office IT scandal

Alan Bates

By Tony Collins

“They’ve thrown pennies at us,” says Alan Bates who founded the Justice for Subpostmasters Alliance.

Bates led a group of 555 sub-postmasters who sued and defeated the Post Office in a High Court group litigation that ran from 2017 to a settlement in December 2019. The settlement left the “Bates 555” with an average of £20,000 each, a fraction of their losses. In contrast, the government is helping to fund what it calls “fair” compensation payments to a separate group of 2,400 other sub-postmasters who played no part in the litigation. These non-litigants are expected to receive an average of £60,000 each – three times as much as those who exposed the scandal.

Bates said of officials at the Department for Business, Energy and Industrial Strategy [BEIS] which funds and is supposed to oversee the government-owned Post Office,

“They have done everything possible to insult the 555 in the claimant group as punishment for daring to raise and parade HMG’s incompetence over the years which destroyed so many lives.”

Paul Scully, the postal affairs minister who represents the Department for BEIS, says the money already paid to the Bates group to end the litigation represents a “full an final settlement”. In the Commons last week, he sounded a little more conciliatory than in the past but gave no firm promise of government help for the Bates 555.

That Scully and his officials at BEIS seem content to leave the Bates group with huge personal losses – in some cases more than £500,000 – raises a question of whether there are resentments in Whitehall that the litigation exposed a scandal that senior officials and ministers had denied.

Bates had repeatedly suggested that ministers and officials settle the case in early 2019 – but they rejected his every suggestion. In the end, Whitehall officials have had to deal with the ignominious defeat in the High Court of a public institution, the Post Office, that was held in high regard by the public.

The Bates case proved that Whitehall, ministers and the Post Office were repeatedly wrong, over a period of nearly 20 years, in their claims that the Post Office and Fujitsu’s Horizon accounting system was robust. The judge in the case, Mr Justice Fraser, found that Horizon was not remotely robust. He also found that the system caused numerous shortfalls in branch post office accounts for which sub-postmasters were wrongly blamed. Some of the sub-postmasters went to jail and some made bankrupt.  More than 730 sub-postmasters were convicted on the basis of “evidence” from the flawed Horizon system. A further 2,400 sub-postmasters have joined the Post Office’s Historical Shortfall Scheme which was set up as part of the Bates litigation settlement. The scheme compensates those who had to use their own money to pay for supposed shortfalls shown on the flawed Horizon system.  But the scheme is not open to the Bates 555.  

Reasons for Whitehall’s apparent resentments?    

The high profile of the Bates’ litigation and the subsequent overturning of 47 convictions has put the media and Parliamentary spotlight on failings in Whitehall that let the scandal happen and on a justice system that wrongly convicted hundreds of upstanding business people who ran branch post offices.

The litigation has also given grounds for potential civil claims that could cost hundreds of millions of pounds, making the Post Office technically insolvent without government financial help.

Whitehall resentments against the Bates 555 might also have been fuelled by having to deal with the fall-out from the scandal, including drafting ministerial replies and speeches, setting up and staffing an inquiry into Horizon and responding in detail to Bates’ crowd-funded complaint to the Parliamentary Ombudsman of BEIS maladministration.

The scandal has damaged the Post Office brand and the reputation of the UK civil service as one of the most efficient and trusted of its kind anywhere in the world.


Paul Scully MP, postal affairs minister

In the House of Commons last Wednesday, postal affairs minister Paul Scully made no apology for the failure of his officials to intervene and stop the Post Office IT scandal.

Scully’s Department for Business, Energy and Industrial Strategy is supposed to intervene in the affairs of government-owned “Arm’s Length Bodies” such as the Post Office if it believes something major is awry.

Seema Malhotra - Wikipedia
Seema Malhotra MP

During a debate on the scandal, shadow minister Seema Malhotra asked Scully to apologise.  She criticised the “Government’s failure of oversight and due diligence with regard to public money” and asked Scully to “apologise to the victims and their families today”.   At the end of her speech Malhotra asked Scully again. She urged him to apologise and “own the Government’s mistakes”.

But Scully made no apology. He suggested that government officials had nothing to do with the scandal.

He said, “The Post Office consistently maintained that Horizon was robust and was misguided in its approach to the issue, leading to the decision to prosecute these postmasters. We pressed management on issues regarding complaints brought by postmasters about Horizon and received repeated assurances that the system was reliable.”

Scully also said that an inquiry set up last September into the scandal is to be put on a statutory footing from June, a move generally welcomed by MPs.

But Scully appears to be doing his best to distance his department’s officials from the scandal. He said in the debate that the Post Office works “operationally independently” of the government. He also said the government had no part in the group litigation.

But are Scully’s briefings accurate?

Heavily-redacted documents released last week under the Freedom of Information [FOI] Act seem to contradict the impression given by Scully that his officials at BEIS were at a distance from Horizon-related events.

Cover-up of the cover-up?

The documents were obtained by special needs teacher Eleanor Shaikh who supports Chirag Sidhpura and other former sub-postmasters in their campaign for justice. She has put many questions to various parts of Whitehall to find out how much officials knew of the flaws in Horizon, the unfolding scandal and the group litigation.

The Department for BEIS has refused to answer most of her questions, as has UK Government Investments which is represented on the Post Office board. Their refusals may heighten concerns that Whitehall is concealing its involvement in the Post Office’s cover up of the scandal.

The latest BEIS documents obtained by Eleanor Shaikh are too heavily redacted to reveal the full extent of Whitehall’s knowledge of, or involvement in, the scandal, but the few sentences not blacked out show that various parts of Whitehall were aware of politically-sensitive Horizon developments.

Although Scully said last week that “Government did not have a part in the litigation”, those within government who were briefed on the litigation included senior Whitehall officials, special advisers, communications staff, HM Treasury, UK Government Investments, the Department for BEIS and various ministers.

Scully has also distanced government from the £57.75m settlement agreement in December 2019 which ended the litigation and left the Bates 555 with an average of only £20,000 each after costs. But the FOI documents show that various parts of government scrutinised the settlement package before it was signed.

One FOI document from December 2019, the month in which the litigation ended with a £57.75m settlement, says,

“The Court of Appeal has refused permission on all grounds to appeal the Common Issues judgment. Judgment on the 2nd trial [Horizon faults] is also expected imminently. Mediation started on the 27th of November [2019] and will end on the 28th of November. Ministers have approved a settlement figure. There is a possibility of reputational damage to BEIS. Mitigation: UKGI and BEIS have been working collaboratively to ensure that Ministers are well briefed on the issues as they arise. Recently UKGI [UK Government Investments], HMT [HM Treasury] and BEIS scrutinised a settlement package which has now been approved by ministers.”

Although Scully said the inquiry, which is being led by former judge Sir Wyn Williams, is being put on a statutory footing because of the outcome of the recent Court of Appeal hearings (which ended with 39 sub-postmasters having their convictions quashed), the FOI documents reveal that BEIS has known for more than three years of a risk that the Court of Appeal could find that the Post Office had behaved unlawfully in its actions against sub-postmasters.  

The FOI documents – BEIS Performance and Risks Committee reports in 2018, 2019 and 2020 – show that senior civil servants at BEIS were aware of the risks posed by the group litigation in February 2018, nearly two years before the case had built up costs for both sides of £89m. Indeed, the Treasury was considering in 2018 a possible settlement of the case during a “window” in January 2019 – 11 months before the actual settlement.

Did Whitehall gamble on winning the litigation?

This long delay in settling the High Court case raises questions of whether government officials and ministers, particularly senior civil servants at BEIS, backed the Post Office to win the litigation. Had they defeated the Bates 555, their win could have avoided the risks as set out in the Performance and Risks Committee reports.

Indeed the FOI documents make clear that an “adverse” outcome to the litigation was one in which the sub-postmasters won and the Post Office lost. There is no hint in the reports of any sympathy for sub-postmasters, only a concern about the financial and reputational implications for Whitehall if the Post Office lost the case.

These are some excerpts from the BEIS Performance and Risk Committee reports in 2018 to 2020:

February 2018
Risks: Civil litigation and/or Court of Appeal processes judge that POL [Post Office Limited]  acted inappropriately or illegally. Even in the absence of such a finding there is an ongoing risk that they are perceived to have acted in that way. Potential for significant compensation claims if civil or criminal courts rule against POL. More likely, however, and certainly in the short term, is that this continues to be a significant distraction (and cost) to the business as they defend their actions.
Mitigation: POL have external legal advisors employed on the civil litigation including a QC. They continue to update UKGI [UK Government Investments] through the board and directly on key stages but this is a legal matter and distinct from government. UKGI have briefed Minister (Andrew Griffiths) and will keep Ministers and SpAds [Special Advisers –  temporary civil servants who advise and assist ministers] updated at key points. BEIS legal are also up to speed and contributing any advice to Ministers. Maintaining a position that Government will not comment on an ongoing legal issue.
August 2018
POL have employed external legal advisors in preparation for the hearing in November (2018). UKGI has alerted Kelly Tolhurst [Postal Affairs minister], Perm Sec [Permanent Secretary – civil service head of BEIS], BEIS Legal and Spads. POL’s legal counsel to provide a briefing to the Minister and Perm Sec on POL’s contingency planning to deal with business implication of adverse rulings.
December 2018
POL faces civil litigation in relation to its Horizon IT system – adverse judgement would pose reputational risks for UKGI. Judgement in first trial due jan [20]19, second trial begins March [2019] UKGI is keeping the Minister, SpAds and Perm Sec updated and POL briefed ministers on 17 Oct. BEIS Legal and comms [communications personnel] are also up to speed and contributing any advice to Ministers. Discussions started with HMT [HM Treasury] to prepare for a possible settlement window in January [2019]
September 2020
POL faces civil litigation in relation to its Horizon IT system… Extension granted on referrals by CCRC [Criminal Cases review Commission] until 2 October 2020 and this continues to pose a material financial and operational risk to POL.

Punishing the Bates 555?

In 2021, the Post Office’s annual accounts said that £153m has been set aside for expected payments to former sub-postmasters who joined the Historical Shortfall Scheme. Separately, Scully has announced that around 2,400 people have applied to the scheme. If all 2,400 are deemed eligible to join the scheme, average payments to each would be about £60,000. If some applicants are rejected, the average amounts to the remaining claimants could be higher.

In contrast, the Bates 555 received £57.75m in the group litigation settlement of December 2019 but about £46m of this went in costs, mostly to the litigation funders Therium. The remaining amount left the 555 claimants in the case with an average of £20,000 each.

Bates had no choice but to accept the £57.75m because his team’s money had run out. Indeed the judge in the case had commented on how the Post Office seemed to have run up costs unnecessarily. “It does appear to me that the Post Office in particular has resisted timely resolution of this Group Litigation whenever it can,” said the judge.

A conflict of interest

It is bold, perhaps defiantly bold, for Downing Street to leave the job of setting up an inquiry to the Whitehall department that has the most to lose from its findings: the FOI documents show that BEIS was concerned, two years before the inquiry, about the risks of reputational damage from an adverse outcome of the litigation and Court of Appeal judgments.

It is, perhaps, no surprise, then, that BEIS set such narrow terms of reference for the Horizon inquiry that its main purpose is to identify failings at the Post Office alone – not Whitehall. Even as a statutory inquiry, its terms of reference keep the focus on the Post Office, not BEIS. And the Treasury is beyond the scope of the inquiry. The Treasury funded a £1bn Horizon system that was known to be flawed. Downing Street’s role in shaping the much-criticised political response to the scandal is also excluded from the inquiry.

Scully confirmed last week that the government “is not part of the inquiry”.

Government officials have also stopped the inquiry from investigating whether the settlement was unfair and punitive.

Scully said last week,

“On the group litigation settlement … That is not within the scope of the inquiry …”

It is indeed unclear how much the inquiry can investigate the biggest miscarriage of justice in British legal history.

Horizon to blame for ruining lives, not humans?

In their briefings to ministers, officials seem to suggest that the focus of any blame for the scandal ought to fall to the computer system rather than any individuals, as if Horizon, rather than any human, prosecuted people who had committed no crime.

Last week in the Commons Scully said,

“The life-altering implications of these accounting errors cannot be overstated… Clearly, with this being a computer software issue over two decades, Sir Wyn [the inquiry’s chairman)] is getting the technical advice that he needs, and he will always have that support from us”.

Where any human was involved in the scandal, one emphasis in the inquiry, it seems, may be on what Scully calls the “decision-making process” (rather than on the actual decisions and those who made them).

Conceal and deny?

In the Watergate scandal, President Nixon resigned over the cover-up of the cover-up rather than because of a break-in at democratic headquarters, of which he might have known nothing. Are we seeing a cover-up of the cover-up at BEIS and UK Government Investments with their refusal to answer FOI requests – or answering them with heavy redactions?

Why have they not published all their board minutes and Horizon-related reports?

Officials would cite commercial confidentiality as the reason and would say IT companies would not want to deal with government if it was careless with commercial secrets. But Whitehall officials have been known to hide behind commercial confidentiality to shield their department from reputational embarrassment and likely accusations of incompetence. The Information Commissioner has overruled Whitehall’s arguments many times on its supposed need for confidentiality over IT-related information.

The Bates 555 and Horizon inquiry

Bates is right to be cautious about whether to engage with the inquiry. He says in a letter to members of the Justice for Sub-postmasters Alliance,

“They say the devil is in the detail and that’s what we need to see now we’ve learnt the hard way that you don’t take the word of POL or BEIS but can usually rely on the judiciary.”

Bates is due to meet Sir Wyn this week. Before engaging with the inquiry it is likely Bates will need to be confident that the terms of reference go wide enough. At present, the inquiry seems to have no useful purpose.

Five phases of the scandal?

To date, the Post Office IT scandal seems to have five distinct phases. First, the groupthink, potentially malicious prosecutions and hounding of businessmen and women on the basis of data from a flawed computer system – what barrister Paul Marshall refers to as “mendacity on an epic scale“. Second, the groundless confidence of judges and magistrates across the UK in the accuracy of incomplete computer evidence before their courts. Third, a group litigation in which the Post Office used its deep pockets to make continuing the legal fight unaffordable for sub-postmasters. Fourth, Whitehall’s cover-up of the Post Office’s cover-up; and now the government’s apparent punishment of the Bates 555 who exposed the scandal.

Failings not historical

Government ministers, Whitehall and the Post Office describe failings as “historical”. After the Court of Appeal quashed 39 criminal convictions based on Horizon, the Post Office’s chairman Tim Parker apologised for “historical failings” and Nick Read, the Post Office CEO, referred to “past failures”.

But journalist Nick Wallis has reported on the ruined life of sub-postmaster Chirag Sidphura whose dispute with the Post Office continued through 2018 and 2019. In 2020, the Post Office raised complaints of contempt of court against two barristers, Paul Marshall and Flora Page, who then stood down from representing three wrongly-convicted appellants, Seema Misra, Janet Skinner and Tracy Feltead. And this year the Post Office tried to persuade the Court of Appeal that its prosecutions of 35 sub-postmasters were not an affront to the public conscience. If the three appeal judges had accepted the Post Office’s arguments, the 35 appellants would still have had their convictions quashed but they would not have been fully exonerated.

None of these controversial events in 2018 to 2021 were historical in the generally-understood sense of the word.


Photo by Frank Chou on Unsplash

Scully’s silence when Seema Malhotra twice asked him last week to apologise on behalf of his officials and goverment spoke volumes.

Clearly, Scully’s business department BEIS, as a largely unaccountable administration, has not welcomed being proved wrong, especially by a group of outsiders. Indeed, by their actions, letters and briefings to ministers, Whitehall officials, appear to resent Bates’ exposé of the scandal.

For nearly 20 years after January 2000, when Horizon was formally accepted and the Treasury funded payments to the supplier Fujitsu, the official position was that the £1bn system, whatever its flaws, was to be considered robust. Even in 2020, the Post Office told MPs there was no evidence that Horizon had caused the shortfalls in question during the litigation.

But Whitehall knew in 2017 the reputational and financial risks of trying to prove in a courtroom that Horizon was robust. Still it took its deep pockets into the Bates litigation. It had every reason to take the gamble: no individuals in Whitehall could be held accountable for taking the risks if the litigation went wrong. From a Whitehall viewpoint, it made sense to use every legal means to avoid admitting it was institutionally wrong about Horizon from the start.

And this is what happened.

Under the gaze of mandarins and ministers and by hiring some of the country’s most formidable lawyers, the Post Office did all it could to prove it had not been wrong about Horizon.

First it tried to stop the courts granting approval for a group litigation. Then it tried to stop much of the other side’s evidence being heard. Then it didn’t disclose all it knew about Horizon to the courts. Then not all its witnesses told the whole truth to the judge about the system.

And when it became clear in early 2019 it was still losing the case, the Post Office spent £500,000 trying to remove the judge for apparent bias. But Mr Justice Fraser happened to be one of the most competent judges in the judiciary. The Court of Appeal confirmed his judgments and swept away the Post Office’s case against him.

Still the Post Office, with Whitehall in tow, fought on. Money seemed no object. The Post Office’s legal team included four QCs and two firms of solicitors.

When the lavish spending on lawyers and the denigration of sub-postmasters during cross examination seemed destined to end in more excoriating judgments, the Post Office, HM Treasury, government ministers and BEIS officials scrutinised a settlement deal that would see the sub-postmasters continue to suffer harm.

Indeed, when dozens of MPs and peers called for justice and proper compensation for the Bates 555, Whitehall officials set up an inquiry into Horizon that seemed to focus on everything about the scandal that didn’t matter and excluded in its terms of reference all that did, including the settlement amount and the conduct of Post Office prosecutors.

In debates in the Commons, ministers, based on their civil service briefings, played word games to distance Whitehall from any wrongdoing: the failings are said to have been “historical”, government was “not part of the litigation”, and the Post Office’s £57.75m settlement was “full and final”.

Indeed, ministers’ language about the scandal since the litigation can be characterised by what the US political writer William Schneider called the past exonerative tense. In this vein, the much-praised book “Mistakes were made but not by me” may be said to guide Whitehall’s advice to ministers on how to apologise when there’s no choice.

The book also explains how entrenched institutional beliefs that are incorrect may become more entrenched and just as incorrect the more leaders come under pressure to accept them as wrong. Anyone who cannot understand how the Post Office and Whitehall accepted events in the unfolding Horizon scandal, despite the clear harm to people who were obviously innocent, may find some statements in the book useful …

“People become more certain they are right about something … if they can’t undo it.”
“Justifying the first hurtful act sets the stage for more aggression … Aggression begets self justification which begets more aggression.”
“How do you get an honest man to lose his ethical compass. You get him to take one step at a time and self-justification will do the rest.”
“Most people when confronted by evidence they are wrong do not change their point of view or plan of action but justify it even more tenaciously.

Jeb Magruder, a central figure in the Watergate scandal, was said in the “Mistakes were made” book to have been a decent man until he joined Nixon’s White House team. “One step at a time he went along with dishonest actions, justifying each one as he did,” said the book.

Where now?

For the Bates 555 to receive just amounts of compensation, the payments may need to fit in with Whitehall conventions. This means that, for sub-postmasters to receive at least the money the state took from them and the £46m they sacrificed to expose the biggest scandal of its kind in British legal history, there has to be a fix that exonerates mandarins and ministers and funnels all the blame onto a computer system and on long-extinct Post Office administrations: a sort of mass self-exoneration.

Perhaps the most pragmatic solution is for the Treasury, quietly, to give money to the Post Office to fund proper compensation for the Bates 555. This would distance Whitehall from the entire scandal and justice could be seen to be done. In terms of real justice, it’s a fudge but holding out for anything more than a fudge is pointless: if it has taken 21 years to hold the Post Office to account, how many more decades would it take to hold Whitehall properly to account?

As for fundamental flaws in the criminal justice system that encouraged the Post Office to prosecute hundreds of sub-postmasters on the flimsiest of computer “evidence”, there is a small chance of effective reform in the short term.

Of course, the best solution of all would be for Parliament, which is sovereign, to vote to pay compensation to the Bates 555, hold Whitehall to account and fix a “presumption” in the criminal justice system that let judges, juries and magistrates convict innocent people without knowing the truth. But most MPs seem too preoccupied to be troubled by the biggest miscarriage of justice in British legal history or flaws in the criminal justice system that could allow any number of mini Horizon-style scandals to happen in the hundreds of other arm’s length bodies and public sector bodies where what the institutional computer system says is king.

The authors of Mistakes were made but not by me end their book with an apt quote from poet Stephen Mitchell,

A great nation is like a great man:

When he makes a mistake, he realises it.

Having realised it, he admits it,

Having admitted it, he corrects it.

He considers those who point out his faults

as his most benelvolent teachers.

If Whitehall were to apply this sentiment to the Post Office IT scandal, the Bates 555 would receive full compensation with good grace and without further ado.


Thank you to Eleanor Shaikh for emailing links to her FOI responses and to FOI campaigner David Orr for links to various articles on the scandal and other IT-related matters.


Barrister Flora Page writes on the courage of Tracy Felstead, Janet Skinner and Seema Misra.

Tim McCormack – an important submission to the Horizon inquiry

Pre-order Nick Wallis’ book The Great Post Office Scandal

Subpostmaster group to meet inquiry chairman – Karl Flinders, Computer Weekly

Post Office’s failures “so egregious as to make the prosecution of any of the Horizon cases an affront to the conscience of the court” say appeal judges today. But why no government inquiry?

By Tony Collins

The Court of Appeal has today quashed the convictions of 39 business people who ran or worked in branch post offices and became victims of miscarriages of justice on an unprecedented scale. Three appeal judges spoke of the “human cost and consequences” of the prosecutions.

The sub-postmasters and sub-mistresses were wrongly blamed for shortfalls shown on the Post Office’s defective Horizon system supplied by Fujitsu. Journalist Nick Wallis has reported the appeal hearings minute-by-minute on Twitter.

The three appeal judges said,

“Post Office Limited as prosecutor brought serious criminal charges against the sub-postmasters on the basis of Horizon data, and by failing to discharge its duties it prevented them from having a fair trial on the issue of whether that data was reliable…

“We refer to the human costs and consequences of the prosecutions in those cases.

“All of the sub-postmasters were persons of previous good character. Very sadly, three are now deceased. .We conclude that Post Office Ltd’s failures of investigation and disclosure were so egregious as to make the prosecution of any of the “Horizon cases” an affront to the conscience of the court. By representing Horizon as reliable, and refusing to countenance any suggestion to the contrary, Post Office Ltd effectively sought to reverse the burden of proof: it treated what was no more than a shortfall shown by an unreliable accounting system as an incontrovertible loss, and proceeded as if it were for the accused to prove that no such loss had occurred.

“Denied any disclosure of material capable of undermining the prosecution case, defendants were inevitably unable to discharge that improper burden. As each prosecution proceeded to its successful conclusion the asserted reliability of Horizon was, on the face of it, reinforced. Defendants were prosecuted, convicted and sentenced on the basis that the Horizon data must be correct, and cash must therefore be missing, when in fact there could be no confidence as to that foundation.


“Post Office Ltd as prosecutor knew that the consequences of conviction for a sub-postmaster would be, and were, severe… it is important here to state that many of these appellants went to prison; those that did not suffered other penalties imposed by the courts; all would have experienced the anxiety associated with what they went through; all suffered financial losses, in some cases resulting in bankruptcy; some suffered breakdowns in family relationships; some were unable to find or retain work as a result of their convictions –causing further financial and emotional burdens; some suffered breakdowns in health; all suffered the shame and humiliation of being reduced from a respected local figure to a convicted criminal; and three –all “Horizon cases”–have gone to their graves carrying that burden.

” Inevitably, the families of the sub-postmasters have also suffered. In each of the “Horizon cases” it is now rightly conceded that those human costs and consequences were suffered after the denial by Post Office of a fair trial.

“… Post Office Ltd’s failings of investigation and disclosure ‘directly implicate the courts’.

“If the full picture had been disclosed, as it should have been, none of these prosecutions would have taken the course it did before the Crown Court. No judge would have been placed in the unhappy position of learning – as some judges (or retired judges) will do if they read this judgment –that they unwittingly sentenced a person who had been prevented by the prosecutor from having a fair trial.”


Congratulations to all who have campaigned for justice but particularly Alan Bates whose perseverance and efforts to raise enough money to sue the Post Office built a path to the quashing of the convictions today.

But the IT scandal continues. It is a “national outrage” – as Lord Arbuthnot puts it – that the government’s Horizon IT inquiry is barred from questioning the mass of wrongful convictions. It’s like barring a government Windrush inquiry from questioning unjustified deporations.

Today’s comments by the judges tacitly indict a criminal justice system that allowed such human suffering and on such a scale. The suspicion now is that Whitehall is too deeply involved in the scandal to be objective. Government officials have set up an inquiry that, as Alan Bates puts it, is intended to be a “whitewash”.

Today’s verdict is a reminder that Whitehall ought not to promising open government while perpetuating a cover-up.

What is the point of appeal judges criticising the Post Office’s lack of proper investigations and disclosure over the Horizon system when government and its officials are unashamedly avoiding any open investigation, disclosure of documents or accountability over, potentially, hundreds of wrongful convictions?

Nick Wallis’ tweets on today’s appeal hearing

A milestone in the long campaign for justice over the Post Office IT scandal or the start of a new chapter?

By Tony Collins

The Post Office’s chief executive Nick Read has signalled a profound change of approach over what he now concedes is a scandal.

For the first time, he is calling for compensation for the 555 sub-postmasters who, led by Alan Bates, sued and defeated the Post Office in a group litigation in 2019. The Bates 555 proved in the High Court in 2019 that the Post Office’s Horizon system had defects that caused shortfalls in branch accounts for which sub-postmasters were wrongly blamed.

Read also says for the first time that the Post Office must confront its “recent past”. Before his speech, the Post Office and its ministers consigned events in the scandal to the “historical past” which seemed an attempt to distance the government and the Post Office from relatively recent events such as misleading statements given in evidence to the High Court, an attempt to remove the judge and the running up of high legal costs – £89m on both sides – which forced the 555 into settling a case they were clearly winning.  

Now Read says the Post Office needs to,

 “confront, and face up, to its recent past”. 

Journalist Nick Wallis has reported Read’s speech in full. The timing of Read’s comments appears to anticipate a rash of negative headlines next week when the Court of Appeal is expected to overturn around 40 convictions linked to the Post Office’s Horizon system.

Such a mass quashing of convictions in one go has never happened before and reflects fundamental weaknesses in the criminal justice system and Whitehall’s oversight of the Post Office. Many more convictions are expected to be overturned in future.

More than 3,500 post office branch franchise holders – sub-postmasters and sub-postmistresses – forcibly took the blame for money shown on Horizon as missing. Horizon was designed and supplied by Japanese-owned Fujitsu.

Hundreds were wrongly convicted, some imprisoned and many others given community service and afterwards were unable to find work because of their criminal records. Some went bankrupt. Some died prematurely. Many have waited 16 years or more for justice.

All the signs now are that government officials will continue to try and confine fall-out from the scandal to the Post Office, thus limiting the consequences for Whitehall. Indeed Read said the government is “keen that the Post Office should be seen to be fixing its own mess”.

But he said the Post Office cannot afford to pay compensation arising from wrongful convictions. He took the highly unusual step of making an appeal directly to government. He said,

“I completely understand that Government is keen that Post Office should be seen to be fixing its own mess. And through the work being undertaken across the business every day to place the needs and interests of postmasters first, we are doing just that. But financial compensation commensurate with wrongful conviction is a different matter.

“I am urging Government to work with us to find a way of ensuring that the funding needed for such compensation, along with the means to get it to those to whom it may become owed, is arranged as quickly and efficiently as possible.”

Such an appeal directly to government is unusual because the Post Office is understood to have an executive team which briefs government business ministers. This helps to ensure a close relationship between the Post Office and its “sponsor”, the Department for Business, Energy and Industrial Strategy.

But compensation pay-outs are categorised as out-of-the-ordinary spending and may need the approval of Treasury officials. It is possible that the Treasury is refusing to approve any compensation beyond the government’s agreed contribution to the historical shortfall scheme. The scheme excludes the Bates 555.

Read says he has realised that the litigation settlement left the 555 claimants with an average only £20,000 each after costs – a fraction of their losses which he accepted in many cases run into six figures. Some of those who went to prison received less than £20,000. This compares with £60,000 which has been set aside as the average pay-out on the historical shortfall scheme.

The big disparity in likely average pay-outs to the group of 2,400 in the historical scheme and the group of 555 who sued the Post Office, will look as though Whitehall is punishing the Bates 555 for its litigation that made the Horizon scandal undeniable.

A change of approach

Read’s speech marked a major change in the Post Office’s approach to the Bates 555. Before Read’s speech, he had given no hint he wanted the government to supplement the litigation settlement of nearly £58m, about £46m of which went in costs.

The government’s junior business minister Paul Scully has many times refused to pay anything to the Bates 555. He said the litigation settlement was “full and final”.

Now Read acknowledges the injustice of the litigation settlement. He said,

“… although the parties entered into a full and final settlement of the Group Litigation in good faith, it has only become apparent through various news reports since quite how much of the total appears to have been apportioned to the claimants’ lawyers and funders.

“Should those reports be accurate, it is at least understandable that the claimants in those proceedings should continue to feel a sense of injustice, even in circumstances where they also agreed the settlement in good faith. What if, anything, can be done on these two issues is not for the Post Office to determine or even within its gift.”

He also said,

“We must ensure that all Postmasters affected by this scandal are compensated and compensated quickly.”  He added, “The Post Office simply does not have the financial resources to provide meaningful compensation.”


It is to Read’s credit that he, at last, acknowledges the injustices of the litigation settlement. At this stage it’s only words but he is clearly putting the onus on ministers and Whitehall to step in and pay fair compensation to everyone affected by the scandal. It is right that the onus falls to Whitehall because government officials are deeply involved in the scandal.     

The Department for Business, Energy and Industrial Strategy and its predecessor departments were supposed to oversee the Post Office. The Treasury has a rule book on the duties of government officials towards “arm’s length bodies” such as the Post Office to ensure public money is being spent properly. But to judge from Paul Scully’s statements, government officials seem to have left everything of importance to the Post Office. All Scully has said on the scandal seems to distance government and his department from the Post Office. Where then was Whitehall’s proper oversight?

The Home Office could not with credibility say it had nothing to do with wrong deportations in the Windrush scandal because that was a mess created by the immigration department.

Whitehall let the Post Office IT scandal happen. The Post Office was allowed to run up huge costs on a litigation that ought not to have been fought. Whitehall was supposed to oversee major decisions of the Post Office to ensure value for money. Indeed, government officials could have intervened years ago to stop the Horizon IT scandal reaching the costly present stage.

They didn’t intervene because they put too much trust in what the Post Office was telling them. It seems the last thing government officials wanted to do was concede the possibility that a much-trusted state institution, rather than own up to computer problems, was content to let innocent people to go to prison.

Read says the government is “keen that the Post Office should be seen to be fixing its own mess”. But this scandal is very much Whitehall’s mess as well.

Indeed the Bates litigation exposed not only Horizon’s defects and the poor treatment of sub-postmasters but also fundamental weaknesses in government administration that allowed material problems with a public institution’s strategic computer system to be covered up for 20 years and for Parliament to have been misled almost routinely. Ministers in successive governments gave MPs and peers assurances on Horizon’s integrity.  

The least Whitehall, the Department for BEIS and government ministers including Scully can do now is try and make amends properly for the “mess”. Continuing to punish the Bates 555 by promising fair compensation to those who didn’t sue the Post Office serves only to make Whitehall’s resentments of the Bates 555 plain.

Read’s comments ought to mark a milestone in the campaign for justice for all those affected by the scandal. But if Whitehall continues to distance itself, Read’s comments will merely mark a new chapter in what Lord Arbuthnot has called a “national outrage”.

Read calls on government to compensate Subpostmasters – Nick Wallis’ Post Office Trial website

Post Office staff instructed to shred documents – Karl Flinders, Computer Weekly

A sea change in the reporting of the Post Office’s accounts – Tim McCormack

The Great Post Office Trial – BBC Radio’s re-run this week of a moving summary of the Horizon scandal

Another death in the shadow of the Post Office IT scandal

By Tony Collins

Journalist Nick Wallis reported yesterday on the death of Dawn O’Connell, a Post Office manager in Northolt whom the Post Office prosecuted for theft and false accounting after an unexplained deficit shown on the institution’s Fujitsu-designed Horizon branch accounting system.

She died in September last year, aged 57. Her son Matthew and brother Mark were in the Court of Appeal yesterday. An appeal against her criminal conviction is being advanced or continued in Matthew’s name.

Ben Gordon QC told the three judges who are hearing the Horizon-related appeals,

“My Lord, in the years following her conviction in 2008, and the serving of her suspended sentence, Ms O’Connell’s health, both physical and mental, declined dramatically. According to her family and loved ones, her personality also changed, irrevocably. She became increasingly isolated, ultimately reclusive, as described by her family, and struggled desperately to deal with the stigma of her conviction. 

“She suffered, my Lord, with severe bouts of depression. She did receive treatment, medication and counselling, but she sunk inexorably into alcoholism. In her latter and final years, my Lord, I understand that Ms O’Connell made repeated attempts upon her own life. In September of last year, her body succumbed to the damage caused by her sustained abuse of alcohol and she died tragically at the age of 57.

“My Lord, on behalf of her son, her brother, and all her surviving family members and friends, I feel compelled to tender to the court their sincere regret and deep anguish that Dawn is not here today to hear her case being argued.”

There are other deaths in the shadow of the Post Office IT scandal.

Martin Griffiths

The widow of a sub-postmaster Martin Griffiths has written to the government inquiry into the Horizon system.  She said that in 2013, after unexplained shortages shown on Horizon, she and Martin had to pay the Post Office £102,000. The couple used savings and borrowed money. Martin’s parents contributed £62,000. At the time of the trauma of trying to find the money, there was an armed robbery at the branch post office where Martin was attacked with a crow bar. The robbers made off with more than £10,000. “Martin was treated horrendously by the Post Office after suffering this ordeal and was told he was to pay back the money stolen in the robbery,” said his widow’s statement. A few months later Martin was dead. He walked deliberately into the path of an oncoming bus. “He was a proud, strong, clever man, a very able sportsman in his time, a loving husband and a fantastic father to his two children. The Post Office took all this away from us.”

Fiona Cowan

With a friend, Fiona Cowan ran a local post office that her businessman husband Phil had bought in Edinburgh. After unexplained deficits of more than £30,000 appeared in 2004, the post office was closed and Fiona was asked how soon she could repay the money.

Phil asked if there could be a glitch in the Horizon system. He says he was told that, if so, it would be the only sub post office in the country to have such a problem.

Fiona was charged with false accounting. With no post office, the retail side of their post office business dwindled and Phil sold up at a substantial loss. The Post Office took £30,000 out of a redundancy offer.

Fiona, who suffered from on and off bouts of depression, died of an accidental overdose. She was 47. Phil subsequently joined Justice for Sub-postmasters Alliance and was among about 550 former sub-postmasters and sub-postmistresses who sued the Post Office. They won their case in 2019 but the Post Office’s £57.75m settlement, after £46m legal costs, was not nearly enough to cover the litigants’ Horizon-related losses.

Phil said of events at their post office that they “had a huge contribution to her passing away. It had a massive effect on her.”

Julian Wilson

Nick Wallis interviewed Julian Wilson in December 2014 alongside his wife Karen in a village hall in Fenny Compton, Warwickshire, where the Justice for Sub-postmasters Alliance met for the first time in 2009. Julian was a founder member of the Alliance. Wallis reported on his blog,  

“Karen stood there with tears streaming down her face as Julian explained in his measured, Hampshire burr how problems with the computer system at their Post Office in Astwood Bank had caused their lives to fall apart.”

Wallis said there was never a trace of bitterness about Julian. “He accepted things with great patience even though he was still in danger of losing his house because of the Post Office’s pursuit of him.”

Julian found out he had terminal cancer towards the end of 2015. “This summer he deteriorated rapidly,” says Wallis in 2016.

One of the comments on Wallis’s blog says of Julian,

“He carried on campaigning against the Post Office until he had no strength left to fight and I made him a promise – in the last few days of his life – that I would keep going along with the JFSA [Justice for Subpostmasters Alliance] until we got our long-overdue justice.

No sympathy, no regrets

The Department for Business, Energy and Industrial Strategy [BEIS] which funds the Post Office, has agreed to pay compensation to some former sub-postmasters and not others.

Yesterday in the House of Commons MP Kate Osborne referred to “two tiers of justice”.  She asked BEIS junior minister Paul Scully, who is MP for Sutton and Cheam in Surrey, if he agrees that, if justice is to be served, every victim of the Post Office IT scandal must have their claim validated under the same terms.

In reply, Scully gave no apology and expressed no sympathy for sub-postmasters affected by the scandal. He repeated his position that the settlement in 2019 was “full and final”.


None of the above stories of family tragedies seem to have any effect on government ministers, Whitehall or Post Office executives. This week in the Court of Appeal, the Post Office is involved in esoteric legal arguments over whether the prosecutions of sub-postmasters were an affront to the public conscience. The Post Office’s QC spent much of yesterday arguing that its prosecutions in most cases were not such an affront.

The Post Office appears to be following the same legal strategy as it adopted several years ago when it opposed the group litigation. It argued then that sub-postmaster cases ought not to be looked at in a generalised way. It made a similar argument yesterday.

But the Post Office has never described its actions against sub-postmasters as a scandal. Indeed, as former sub-postmistress Jo Hamilton said of the Post Office on BBC R4’s Today programme on Monday, “Going forward, their attitude still hasn’t changed. They are still fighting people.”

Scully and his officials at the Department for BEIS can find money to compensate some sub-postmasters but not others. Are they punishing the 550 litigants because they dared to sue the Post Office, thus exposing the Horizon IT scandal, creating extra work for the Department for BEIS, embarrassing civil servants who were supposed to oversee the public-owned institution and adding to the risk of having to pay just amounts of compensation?

Repentance? There is little sign of it yet. 

How many more victims will die while the scandal continues? It would be shocking if ministers and officials had an unconscious or knowing strategy of stretching out a resolution to make it less likely contingencies for compensating the 550 litigants will materialise.


The sister of Martin Griffiths has written a moving account of the months before her late brother’s death

Nick Wallis’ reports on Dawn O’Connell, Julian Wilson and Fiona Cowan are among the many examples of his high standards of journalism:

Julian Wilson

Fiona Cowan

Dawn O’Connell

Victim of IT scandal tells seven million BBC R4 listeners that the Post Office’s attitude hasn’t changed. “They are still fighting people.”

By Tony Collins

On BBC Radio 4’s flagship news programme, Today, the co-presenter Justin Webb made a comment that seemed to sum up the protracted fight by 550 sub-postmasters to achieve justice after they were wrongly blamed for financial shortfalls shown on the institution’s Horizon IT system.

He made the comment when interviewing former sub-postmistress Jo Hamilton for the programme yesterday. Hamilton’s life has been blighted for 13 years by a wrongful criminal conviction for false accounting in 2008. Hamilton’s appeal against her conviction is being heard in the Court of Appeal this week, alongside 41 other cases.

Webb told the Today programme’s 7.1 million listeners yesterday morning,

“What does it tell you about the way this country is run because it seems such a fundamental wrong that was done to so many of you and yet it had taken such a lot of effort – well your effort – to put it right.”

Jo Hamilton’s Today interview

Jo Hamilton

Ministers have told Parliament that the Post Office is reforming to prevent any repeat of the Post Office IT scandal but Hamilton told the Today programme that the institution is still fighting sub-postmasters.

“Going forward, their attitude still hasn’t changed. They are still fighting people. It is just not right,” she told Webb.

Last year, junior business minister Paul Scully, who is the government’s spokesman on the Post Office and is Conservative MP for Sutton and Cheam in Surrey, told MPs,

“If we are going to get the future relationship with postmasters right, we have to tackle the injustices that have happened in the past, but we also have to rebuild, with the new management in the Post Office, trust and training and respect for the sub-postmasters of the future.”

In a similar vein, Webb yesterday read from a statement the BBC had received from the Post Office. Webb said,

“… they [the Post Office] sincerely apologise for historical failings and have taken determined action to address the past to ensure redress for those affected and prevent such events happening again.” Webb then asked Hamilton,

“Have they in your view done enough?”

Hamilton’s reply referred to High Court litigation which last year determined that the Post Office’s Horizon system contained material bugs and errors that caused shortfalls in branch accounts for which local sub-postmasters were wrongly blamed. Hamilton had to make good £37,000 deficits shown on the Horizon system. She ended up at Winchester Crown Court where more than 70 local villagers turned up to support her, including the local vicar who spoke to the judge in support of her. She pleaded guilty to false accounting after the Post Office offered her a plea bargain: plead guilty to false accounting or be charged with theft which could lead to imprisonment. Her criminal conviction has made it difficult to get a get job or even car insurance.

The Post Office is not opposing most of the cases in the Royal Courts of Justice this week where former sub-postmasters are appealing their convictions. It means that dozens of convictions, including Hamilton’s, are likely to be quashed. But the Post Office, in most cases, denies that it was wrong to have prosecuted in the first place which suggests it is not fully exonerating sub-postmasters of wrongdoing.

Hamilton told the Today programme that the Post Office ought to have addressed injustices years ago.

“… it now clear from what came out in court that they knew exactly what was happening and they fought us every way in the High Court.”

She also referred to the government’s recent decision to bail out the Post Office by funding claims that are granted under the Post Office’s Historical Shortfall Scheme. Nearly 2,500 former sub-postmasters and sub-postmistresses have applied to the scheme for compensation. Ministers, including Scully, have, up until now, told Parliament repeatedly that the government is not involved in the Post Office’s operations.

Hamilton told the Today programme,

“… it remains clear that they knew; and the government has a ministerial [representative] on the [Post Office] board and now they are bailing out the Historical Shortfall Scheme, they keep denying they are linked and that it is an arm’s length business but they are clearly joined at the hip. So everyone will have known.”

But the government’s bail out of the Historical Shortfall Scheme does not include any government compensation for 550 former sub-postmasters who took part in the High Court litigation. The 550 are excluded from the Historical Shortfall Scheme. Scully has said in the past that the Post Office paid £57.75m in full and final settlement of the litigation. He has refused to pay any further money. But much of the settlement went in legal costs. Hamilton told Today,

“If you have got enough money and power you can squash people. It has cost virtually all of the compensation we got … they say they paid £58m … but the claimants, the litigants, only got £11m of that. Between us, that doesn’t even recover what we’ve given them.”

Hamilton said that the Post Office’s used its “bottomless purse” to the point where sub-postmasters in the litigation could not afford to continue the case and had to settle. She said,

“The Post Office had a bottomless purse, basically, to fight us, so they knew at some point it would tip the scales and we couldn’t fight them any further.”

It means Hamilton is likely to have her conviction quashed but will not be paid any government compensation. Webb asked Hamilton,

Have you any idea when you are going to get compensation?

“No,” said replied. “That is another battle to come. They have appointed lawyers to limit the damage. But yes, it is another struggle.”


Webb referred listeners who want to know more about the scandal to Nick Wallis’ 10-part series “The Great Post Office Trial” which is on BBC Sounds.

The full transcript of Justin Webb’s interview of Jo Hamilton is below:

Justin Webb

Webb: “What can you do when your employer, hugely powerful, a household name, accuses you of fiddling the books. Th answer in the case of hundreds of postmasters and postmistresses is not very much. Over 15 years, they were prosecuted by the Post Office. They were blamed for unexpected accounting shortfalls which were actually caused by errors in the new computer system that they used in the branches. As well as being prosecuted they were forced to pay the money back, often with catastrophic impacts on their lives. Jo Hamilton was sub-postmistress at a village shop in Hampshire. She is one of those hoping to get her conviction for false accounting overturned at the Court of Appeal in a hearing that starts today. I asked her what the best outcome of it all would be:

Jo Hamilton: “Eventually I hope to get my conviction quashed and then some kind of compensation. I don’t know if it is a done deal today.  We have everything there for them to quash the conviction but yes – what a  journey! It has been a long, long time.

Webb: How long, for you?

“Well my Post Office started going wrong in 2003 and I was 45 and I am now 63. That gives you some idea of how long this battle has been.”

What has the impact been on you?

“Financially – every time there was a deficit I had to make it good and then ultimately I ended up in Winchester Crown Court, pleaded guilty to false accounting because I had no choice and had to repay £37,000.”

When you say you had no choice, why was that?

“Well because originally they only charged me with theft and I pleaded not guilty to theft because I had not stolen anything but then at the very last minute they offered a plea bargain. They said if you plead guilty to false accounting (a lesser charge than theft) and repay the money we will drop the theft. I pleaded guilty to false accounting and repaid the money.”

You had extraordinary support didn’t you from your neighbours and customers?

“Customers yes, and the vicar.  It was a proper Vicar from Dibley moment. The vicar stood up in court and spoke on my behalf and said I was the heart of the community and, if he was going to jail me, please don’t jail me for a long time because they needed me. There were 74 people in court. At the time I was terrified because I thought I was going to prison but now I can look back and laugh. It was quite bizarre. What the judge thought, I don’t know. He kept shaking his head and looking at me and said, ‘Why are you in my court?'”

Webb: Well, on that subject the Post Office has now issued a statement. They are not opposing most of these appeals – the appeal that you are involved with. They have informed the court, the appellants, of this. They said they did it at the earliest opportunity. They also say they sincerely apologise for historical failings and have taken determined action to address the past to ensure redress for those affected and prevent such events happening again. Have they in your view done enough?

Hamilton: “Well, they should have done it years ago because it now clear from what came out in court that they knew exactly what was happening and they fought us every way in the High Court. Going forward, their attitude still hasn’t changed. They are still fighting people. It is just not right.”

You say they knew that they had made, well to put it mildly, a mistake.

“Yes. They did.  Documents came out in court, they came out in the High Court trial. Lots of it is redacted but it remains clear that they knew; and the government has a ministerial [representative] on the [Post Office] board and now they are bailing out the Historical Shortfall Scheme, they keep denying they are linked and that it is an arm’s length business but they are clearly joined at the hip. So everyone will have known.”

Have you any idea when you are going to get compensation?

“No. That is another battle to come. They have appointed lawyers to limit the damage. But yes, it is another struggle.”

Webb: What does it tell you about the way this country is run because it seems such a fundamental wrong that was done to so many of you and yet it had taken such a lot of effort – well your effort – to put it right.

Hamilton: “If you have got enough money and power you can squash people. It has cost virtually all of the compensation we got … they say they paid £58m … but the claimants, the litigants, only got £11m of that. Between us, that doesn’t even recover what we’ve given them. The Post Office had a bottomless purse, basically, to fight us, so they knew at some point it would tip the scales and we couldn’t fight them any further.”

Thank you very much for talking to us this morning.

“Thank you.”

Webb: I should say if you want to know more about the background to all of that, there was a Radio 4 series, it was called The Great Post Office Trial, and it is still available on BBC Sounds. Do go to it if you want to know more.”

Mishal Husain [Today co-presenter): “Very good series it is too.”


Post Office staff instructed to shred documents that undermined its claims Horizon was robust – Karl Flinders, Computer Weekly

Government to bail out Post Office which can’t afford to pay compensation to sub-postmasters – Karl Flinders, Computer Weekly



The Post Office goes into the 21st year of IT-related disputes with a fresh dispute

By Tony Collins

Royal Courts of Justice – mahosadha-ong-lSdxCqutMKE-unsplash

After 20 years of making contentious claims about its Horizon computer system, the Post Office is well into the third decade of disputes relating to the system – and is now involved a fresh legal controversy as poignant as hundreds of others since it introduced the Fujitsu-designed Horizon IT system in 1999 and 2000.

Some in the media have suggested that the so-called Post Office IT scandal is nearing a conclusion now that the publicly-owned institution accepts computer problems caused shortfalls in accounts for which it blamed sub-postmasters.

But the reality is not as black and white. Next week, the Court of Appeal will hear 41 appeals of sub-postmasters who were convicted of theft, fraud or false accounting where data from the defective Horizon system was at the heart of the prosecution case. In nearly all the cases, the Post Office is not contesting the appeals because it accepts that evidence in the original private prosecution was incomplete and that the Horizon system’s faults were not disclosed to judges and juries. But the Post Office has denied, in most cases, that it was wrong to have prosecuted in the first place, which means it is far from clear today that the Post Office fully exonerates most of the appellants from wrongdoing.

Indeed, it is by no means clear whether the Post Office now accepts that Horizon was to blame for the particular shortfalls in question in more than 2,000 cases.

Controversies continue. Until November last year, the disputes relating to Horizon had been between the Post Office and those who ran branch post offices – sub-postmasters and sub-postmistresses – or their employees. Some of the disputes led to imprisonment, bankruptcy and, in two cases, suicide. The Post Office successfully prosecuted an estimated 900 sub-postmasters on charges arising out of shortfalls shown on a flawed Horizon system. Local and regional papers carried the stories, such as the premature death of former sub-postmaster, Julian Wilson, whose widow Karen said he was a broken man after trying to cope with an increasing number of unexplained shortfalls on Horizon.

Birmingham Mail – 26 January 2020

The Post Office’s action against Julian led to his having to dig graves as part of 300 hours of community service. Karen sold her engagement ring to help pay money the Post Office claimed was owed. Julian joined the Justice for Sub-postmasters Alliance but died before achieving justice. His family are continuing his campaign. 

Disputes continue

From the Post Office’s viewpoint, the unexplained shortfalls shown on its Horizon system were usually caused by criminality or incompetence on the part of sub-postmasters or their employees. Indeed, the Post Office expressly accused some sub-postmasters of criminal offences when they were being cross examined in a High Court group litigation brought by 550 former sub-postmasters against the Post Office between 2017 and 2019.

In the litigation, the Post Office told the High Court that it accepted Horizon was not a perfect system but argued that it was robust because of the manual and automated “countermeasures” in place to identify bugs or errors, fix them and correct their consequences if any. The judge disagreed. He found that Horizon was “not remotely robust”.

The Fujitsu building, Bracknell
cc-by-sa/2.0 – © Alan Hunt – geograph.org.uk/p/4357697

Before Fujitsu rolled out Horizon in about 18,000 post offices in 1999 and 2000, paper-based accounts meant that identifying the cause of discrepancies was usually straightforward.  But when the centrally-operated Horizon went live, sub-postmasters found it difficult and frequently impossible to identify the cause of shortfalls. Disputes became almost inevitable when sub-postmasters were presented with large balance discrepancies they were unable to explain.

The Post Office usually won its disputes. It terminated the contracts of sub-postmasters and launched hundreds of private prosecutions and civil claims. In most of the disputes, the courts accepted, at face value, a statement from the Post Office or Fujitsu that confirmed Horizon was reliable at the time in question. Sub-postmasters and their lawyers were unable to prove otherwise because they were refused access to the system’s back-office data or Fujitsu’s “Known Error Log” that recorded when the Horizon system failed to work as intended.  The Post Office and Fujitsu did not disclose the log at any criminal court hearings and judges refused defence requests for Horizon fault data to be disclosed. Judges worked to a Law Commission “presumption” that a corporate computer system was much like a mechanical clock: anyone looking at it could see if it was faulty or not. After obtaining criminal convictions, the Post Office made “Proceeds of Crime” applications for orders by the court that confiscated the property and belongings of sub-postmasters, including their home.

The disputed shortfalls usually amounted to tens, and sometimes hundreds,  of thousands of pounds.  When former sub-postmaster Lee Castleton disputed unexplained Horizon shortfalls of about £26,000, the civil courts dismissed his defence that Horizon was to blame and ordered him to pay what the Post Office said were its costs, £321,000, which was nearly 12 times the amount of the shortfalls. He went bankrupt in 2007 and became an electrician, working around 100 hours a week to support his wife and two children.

In 2019, in the High Court litigation brought by former sub-postmaster Alan Bates and his legal team against the Post Office, the judge managing the case, Mr Justice Fraser, ruled that Horizon had bugs, errors and defects that caused numerous shortfalls for which the Post Office wrongly blamed sub-postmasters or their employees.

Mr Justice Fraser

But today, the judge’s rulings are not interpreted in the same way by former sub-postmasters and the Post Office. The Post Office says the ruling was that Horizon had the “potential” to cause shortfalls. Sub-postmasters say the judgment found that Horizon’s bugs, defects and errors had actually caused shortfalls.

In 2020, the Post Office’s CEO told MPs of the Business, Energy and Industrial Strategy committee that the High Court judgment on Horizon “did not determine whether bugs, errors or defects did in fact cause shortfalls in the individual claimants’ accounts but it found that they had the potential to create apparent discrepancies in postmasters’ branch accounts”.

After 20 years of disputes involving Horizon, the two sides are, therefore, still far from agreeing that Horizon has caused the particular shortfalls in question. Indeed, when the Post Office and sub-postmasters settled the group litigation in December 2019 with the Post Office’s payment of nearly £58m, it was far from clear that the Post Office accepted any of the sub-postmasters’ claims about Horizon.

The confidential “Settlement Deed”, included an agreed form of words for the Post Office’s public apology which was unspecific and vague. It implied that its wrongs were in the past. It said …

This image has an empty alt attribute; its file name is image-2.png

Past imperfect, present perfect?

Government ministers have stated repeatedly that the Post Office has apologised. But the apology is nearly always in line with the vague wording in the deed, which leaves sub-postmasters wondering what the Post Office is apologising for. Post Office chairman Tim Parker has said, “We accept that, in the past, we got things wrong in our dealings with a number of postmasters…” Post Office CEO Nick Read told MPs in June last year, “We accept that we got some things wrong in the past. We all need to recognise this and focus on finding the best way forward.” Business minister Paul Scully, who has the Post Office in his remit, told campaigning MP Kevan Jones, “The Post Office has accepted – on the Horizon Accounting System – that it got things wrong in the past in its dealings with a number of postmasters.” [emphasis added]

Another dispute

The Post Office is currently contesting some of the appeals referred to the Court of Appeal by the statutory body, the Criminal Cases Review Commission [CCRC], which has spent several years investigating possible miscarriages of justice linked to Horizon. The CCRC referred to the appeal court the cases of 47 people who were convicted of Horizon-related offences. In December last year, Southwark Crown Court [the relevant appeal court for those convicted in a magistrates court) overturned the convictions of six appellants. The other 41 cases are due to be heard next week in the Court of Appeal, Criminal Division, at the Royal Courts of Justice [which is the relevant appeal court for those convicted in a crown court) with 38 of the cases unopposed. But, in most of the appeals, the Post Office disputes the CCRC’s claim that the Post Office was wrong to have prosecuted in the first place. The CCRC expresses the view that it was an “affront to the public conscience” for criminal proceedings to have been brought at all.

 The Post Office accepts in all but three of the 47 cases that its prosecution evidence relating to Horizon was incomplete – which implies it made mistakes. But the CCRC says in a paper to the government inquiry into Horizon that it is concerned the Post Office “consciously deprived” the courts and sub-postmasters of a full understanding of Horizon’s reliability.

The CCRC said in its paper,

“The CCRC is concerned by this evidence that POL [Post Office Limited], which was victim, investigator and prosecutor in the cases in question, consciously deprived defendants and the courts of a full and accurate understanding of the reliability of the Horizon system; and that it behaved oppressively to SPMs [sub-postmasters] by overstating their contractual obligations [to make good shortfalls].
“… In all of the circumstances, the CCRC remains of the view that the High Court’s findings give rise to a cogent argument that individual Post Office prosecutions in which the reliability of Horizon data was essential to the prosecution case … were an affront to the public conscience and should not have been brought.”

If the prosecution consciously deprived the courts and juries of critical evidence about Horizon, this could be said to bring the criminal justice system into disrepute and raises questions of why no prosecutors will be held to account. But government ministers and civil servants have set up an inquiry into Horizon that is precluded from investigating the Post Office’s conduct as prosecutor. Alan Bates said of the Horizon inquiry, “This is a pointless exercise, it’s utterly futile, another whitewash. We certainly will not engage in this inquiry.”

Another continuing controversy – the absence of fair compensation

Although the Post Office paid £57.75m to settle the group litigation, the net proceeds after costs covered only a small percentage of direct losses suffered by most of the 550 litigants. No compensation has been paid for the enforced loss of their livelihood when the Post Office suspended sub-postmasters or deducted Horizon shortfalls from their remuneration. The loss of livelihoods affected more than jobs. Sub-postmasters typically invested £80,000 to £120,000 into buying a branch post office and adjoining retail shop. When the Post Office suspended them, sometimes locking sub-postmasters out of their own premises, an enforced sale of the business meant that sub-postmasters received knock-down prices for the premises, business, fixtures, fittings, improvements made and stock relating to the linked retail shop and residential premises. No compensation has been paid for the Post Office’s lack of adequate notice when terminating contracts or the loss of earnings following suspensions and contract terminations. No compensation has been paid to sub-postmasters for the loss of their reputation, including their children being spat at in the street or the prejudice to their future employment and business prospects. They have received no compensation for the loss of credit, the consequences of bankruptcy or other insolvency and for their personal sufferings, such as trauma, mental and physical health problems, anxiety, distress and disappointed expectations; and in most cases sub-postmasters have not had returned to them the full amount of shortfalls they made good from their own pockets.

Paul Scully MP, business and postal affairs minister.

Junior minister Scully appears to support the position of the current Post Office board in all contemporaneous disputes. He has made clear repeatedly that the government will not pay any compensation because he says it was not a party to the final settlement (although the government owns 100% of the Post Office through UK Government Investments that has a seat on the board). He says that “compensation was settled in a full and final settlement that was agreed with the Post Office”. Scully has also made clear that if there have been a mass of wrongful convictions, these are, again, not a matter for government or its inquiry. Scully told MPs that “if people have been wrongly convicted, there will be procedures in place for them to claim compensation”.

Perhaps one reason the publicly-funded Post Office has been such a formidable protagonist in disputes is that, since Horizon went live,  government ministers and civil servants at the Department for Business, Energy and Industrial Strategy and its predecessor departments, have consistently looked the other way, or supported the Post Office’s board, when it took a controversial position in disputes.

A fresh dispute and the “Clarke Advice”

The Clarke Advice, arguably, is the single most important Post Office document to emerge in the 21 years of the Horizon IT scandal. It is yet to be made public but some of its contents were read out at the Court of Appeal in November last year. The Clarke Advice was written for the Post Office in 2013 by a barrister called Simon Clarke. It contains information that a senior Fujitsu engineer failed to disclose Horizon IT errors during prosecutions of sub-postmasters. The Court of Appeal heard that the engineer was aware that Horizon contained bugs, including the “receipts and payments mismatch bug”. It was revealed in the High Court litigation that the receipts and payments bug had a potential and actual impact on the branch accounts of sub-postmasters.

The Clarke Advice’s partial disclosure at the Court of Appeal last November raises several questions. The first is whether the Post Office kept the Clarke Advice secret for seven years – and it is still largely secret today – because its disclosure when it was written in 2013 could have undermined an £89m High Court litigation and the prosecution of hundreds of sub-postmasters between 1999 and 2013.

At the heart of the High Court litigation was the question: did Horizon have bugs and other deficiencies? The Clarke Advice gave the answer: it did. Had the Advice been known about in 2013, therefore, it could have exposed the Post Office’s decision to defend Horizon in the High Court group litigation in 2017 as irrational and a waste of money.

Also, if the Advice had been known about in 2013, many of the convictions that today blight the lives of sub-postmasters might have been quashed years ago. There have been up to 900 prosecutions based on evidence from the Post Office or Fujitsu that Horizon was robust.

Disclosure of the Clarke Advice in 2013 could also have made it difficult for the Post Office to keep hold of the money it demanded from sub-postmasters on the basis that shortfalls shown on Horizon were correct. The sums involved, in total, amount to millions of pounds.

The Post Office’s QC at the Court of Appeal hearing last November named the Fujitsu expert referred to in the Clarke Advice. Why did the Post Office go through two years of High Court litigation, between 2017 and 2019, when it defended Horizon as trustworthy while knowing secretly that Fujitsu’s lead engineer on the contract was aware of bugs and errors in it?

The expert’s name is mentioned 88 times in the High Court judgment of December 2019 and the judge devoted several pages of his ruling to questioning why the Post Office had decided not to call the expert to give evidence, although the judge acknowledged that it was the Post Office’s right to choose whomever it wanted to call as an expert witness. The judge said it was a controversial matter between the parties that he had not been called as a witness.

The existence of the Clarke Advice in 2013 also raises questions about how much government and Whitehall, namely the predecessor of the Department for Business, Energy and Industrial Strategy, knew of the document, given that the civil service has a representative on the board of the Post Office. Why did government ministers write letters to the Justice for Sub-postmasters Alliance defending continuance of the litigation when the secret Clarke advice, had it been disclosed, would have undermined the Post Office’s High Court defence of Horizon? Were government, Whitehall and the Department for BEIS complicit in covering up the Clarke Advice because its disclosure would have confirmed the existence of the Horizon IT scandal in 2013 – the countless wrongful prosecutions and unjustified demands for money – at a time when existence of any scandal was being officially denied. Indeed, the Post Office told MPs in 2015 that the “Post Office is under an absolute duty to disclose any evidence that might undermine a prosecution case or support the case of a defendant… To date, no such evidence has been provided.”

But Lord Arbuthnot, who has campaigned for sub-postmasters since 2010, said the Clarke Advice “establishes that the Post Office lied to, and was in contempt of, Parliament”.

The Court of Appeal last year refused to order the disclosure of the Clarke Advice. This could be because the three judges were simply deferring to a national institution, the Post Office, which had argued the Clarke advice was privileged information. Or were the judges innately cautious about ordering the disclosure of a document that exposes a giant hole in the criminal justice system? Courts are supposed to convict the guilty and acquit the innocent after hearing both sides of the argument. In fact courts across the country accepted the flawed evidence of the corporate Post Office and Fujitsu and gave little weight – and indeed rejected – the Horizon complaints of hundreds of individual sub-postmasters of integrity.

As a result, dozens of appeals against wrongful convictions based on flawed Horizon evidence are before the Court of Appeal next week. Some sub-postmasters have lived with wrongful convictions for more than a decade. Many more appeals are pending.  Is this large hole in the criminal justice system a good reason for appeal judges to want, perhaps subconsciously, the Clarke advice to remain a secret?

Post Office’s complaint over the Clarke Advice

In the Court of Appeal in November last year, the Post Office made a complaint that may lead to court proceedings against two barristers who now face a possibility of Contempt of Court charges which could lead to a fine, imprisonment or both. There is usually no guarantee of a jury trial in contempt proceedings.

The barristers were working on a mainly pro bon basis – free of charge in the public interest – in the aid of Tracy Felstead, a former Post Office branch employee, and two former postmistresses, Janet Skinner and Seema Misra, who were imprisoned for theft or false accounting after being unable to explain Horizon shortfalls.

Tracy Felstead has lived her entire adult life with an unsafe criminal conviction. She was 19 when charged with theft in 2002 on the basis of Horizon data. She went to Holloway prison. Janet Skinner was charged with theft in 2006 and Seema Misra in 2008. The two barristers, Paul Marshall and Flora Page, were due to represent them in appeal hearings next week.

But, because of the Court of Appeal’s threat of contempt proceedings, Marshall and Page, have decided to step down from representing the three appellants.

Marshall is a renowned expert on Horizon miscarriages of justices and has written papers on the subject. He has also made submissions to House of Commons select committees. Marshall and Page were the only barristers in the current appeal cases who were seeking to persuade the Court of Appeal that it should hear arguments on whether the Post Office prosecutions amounted to a “second category abuse of process of the court”.

There are two categories of “abuse of process” on which convictions can be quashed. Only the first category need be proved for convictions to be overturned but Marshall and Page wanted the second category to be considered as well. The Post Office has accepted the first category in most of the cases but not the second. The Post Office’s acceptance of the first category suggests it recognises that sub-postmasters in question did not receive a fair trial because of a failure to disclose details of Horizon’s faults.

The second category of abuse is an argument that the prosecutions ought not to have been brought and that bringing them was an affront to the public conscience. An argument in this category is that the prosecutions undermine public confidence in the criminal justice system and bring it into disrepute.

Proving the second category may strengthen the arguments of sub-postmasters who want to make claims against the Post Office for malicious prosecution. Such claims are expressly preserved for convicted sub-postmasters in the litigation Deed of Settlement. 

In December 2020, the Court of Appeal formally agreed to hear the second category arguments as part of next week’s appeals. The Court agreed this after hearing from Lisa Busch QC who, by then, had taken over from Marshall and adopted his arguments. .

On stepping down from representing the appellants, Marshall wrote on Linkedin,

“After four years of struggles with metastatic cancer I have had my first third set of clear tests; a journey of sorts and a miracle. Strange to owe your life to the extraordinary skill of others. Less welcome news has been to be made subject of a threat by the Court of Appeal (Holroyde LJ, Picken, Farbey JJ) to initiate contempt of court proceedings against me. The ostensible basis is that in the course of appeals by Tracy Felstead, Janet Skinner and Seema Misra against their convictions on prosecutions by the Post Office, I gave to the Metropolitan Police a document – ‘the Clarke Advice’ – because of what it revealed. The legal basis for the threat and the procedure in making it remain mysterious. It has caused me to cease representing my clients and deprived them of many hundreds of hours of work (most pro bono) devoted to preparing their appeals.”

Marshall’s resignation and the Clarke Advice

When the Court of Appeal met in November last year for an initial “Directions Hearing” on the 41 appeal cases, the three judges spent much of the available time on a question of whether the Clarke Advice had been improperly disclosed. Marshall who was then acting for Seema Misra, Tracy Felstead and Janet Skinner, provided a copy of the Clarke Advice to the Metropolitan Police, which is investigating whether Fujitsu employees, as prosecution witnesses, committed perjury when giving evidence about Horizon in criminal court proceedings.  

His junior, Flora Page, had provided a copy to her brother, a journalist, who wanted to refer to it in an article he proposed to publish after the Court of Appeal hearing.

The Post Office and the Court of Appeal judges were unhappy about the disclosures. The Post Office said the Clarke Advice was a privileged document released to lawyers for the purposes of the appeal.

Page told the court that she was aware her brother would not publish anything on the Clarke Advice unless the document was “fully enunciated in court”.

Marshall told the Court of Appeal that it appeared the Criminal Cases Review Commission had not been provided with the Clarke Advice and that the document would have a significant impact on how his clients put their appeals.

After raising the matter of the Clarke Advice near the start of the Court of Appeal Directions Hearing in November, the Post Office’s QC told the three judges, “it is open to the court, we submit, to treat the matter as a civil contempt. It is not, in our submission, at least superficially, a criminal contempt but a civil contempt”. 

Civil or criminal, contempt of court can be punished by imprisonment. The Post Office’s QC told the court why the Post Office had made a complaint.

“We have brought this issue to the attention of the court because we regard it as our professional duty to do so. We also make it clear that the complaint is about the alleged acts of a lawyer or lawyers acting for three of the appellants, not the appellants themselves.” The Post Office says it supplied the Clarke Advice to lawyers representing appellants for the purposes only of their appeals.

Marshall has written to the Court of Appeal to say why he is standing down as legal representative in the three appeal cases. “I consider that I am inhibited from continuing fearlessly to represent my clients before this court. I am consequently disabled from discharging my professional duty to my clients,” he said in his letter.

Lord Arbuthnot, a former Conservative defence minister, says the Clarke Advice ought to have been in the public domain years ago. In a letter to a junior business minister Lord Callanan about the Clarke Advice, Lord Arbuthnot said, “We should have been told about this document, but I have not yet seen it. Please will you immediately send me a copy, and place it in the library of both Houses?” But it hasn’t been placed in either library. 

Journalist Nick Wallis has reported on the “hugely important” Clarke Advice. Wallis points out that if the prosecution’s expert witness, who was named in the Clarke Advice, was wrong, “it could have massive implications for the safety of those prosecutions”.

Lord Falconer, a former Labour Lord Chancellor, has joined those calling for the Clarke Advice to be put in the public domain. He refers to the document as a “smoking gun”. He told Wallis,

“It is blindingly obvious that the Clarke advice should be in the public domain so that everyone can see it and read it and make judgments about the Post Office’s conduct.”

Wallis made a formal submission to the Court of Appeal asking for the Clarke Advice to be released. The Court of Appeal has so far refused. On this, Dinah Rose QC, who is president of Magdalen College, Oxford, tweeted that she “cannot see any good reason to withhold the Clarke Advice”.

Clarke Advice “potentially relevant” says Criminal Cases Review Commission

The Criminal Cases Review Commission has written to the Post Office requiring that it provide a copy of the Clarke Advice. In requiring the Post Office to provide the document, the CCRC cited its powers under section 17 of the Criminal Appeal Act 1995. The obligations under section 17 are “absolute and override public interest immunity, legal professional privilege and any other rule or obligation of confidentiality which would otherwise be attached to this material”.

In November 2020, the CCRC also wrote to the Court of Appeal on the Clarke Advice. Wallis has published the CCRC’s letter. It’s written by Sally Berlin, Director of Casework Operations, at the CCRC. It says the Clarke Advice is of “potential relevance to Post Office cases which have already been referred to the Court of Appeal”.

The CCRC suggests that consideration be given to passing the Clarke Advice to the Metropolitan Police which Marshall has already passed to the police. The CCRC’s letter said,

“… as the Court will be aware, the Metropolitan Police Service is currently conducting a criminal investigation into allegations of perjury and perverting the course of justice in respect of particular expert witnesses, one of whom is the subject of the Clarke advice. We understand that the parties may wish to consider whether the Clarke advice – either in whole or in part – ought to be disclosed to the MPS [Metropolitan Police Service] investigation team. You may already have that in hand.”

Contentious Post Office assertions that can never be put right

The sister of a sub-postmaster Martin Griffiths has written a dignified and moving account of her late brother’s experience of Horizon losses.

She says in a letter to the government’s Horizon inquiry that her brother fought to make sense of losses that were shown on Horizon.

“He continually tried to speak to the Help Line, but was told it must be his fault and he would have to make good the losses as the Horizon system was functioning perfectly well. Initially he did not want to worry his family with these debts, so used his personal savings to make good the losses, but this meant he could not afford the usual family holiday. My elderly parents became very concerned as the losses started to increase into thousands of pounds. The stress began to take its toll. As Martin fought to make sense of the losses he could not explain, his personality and state of mind started to deteriorate. He had been outgoing and sociable, but during this period he began to change. He became very depressed and withdrawn and felt he was the only one in this dire situation and so it must be all his fault.
“In 2011, I hated to see the toll this was taking on my brother and my parents, so I began to search the internet to see if other Sub-postmasters had similar problems with their Horizon system. I then to my shock, unearthed such a can of worms. I discovered Alan Bates who established the JFSA [Justice for Sub-postmasters Alliance], and also watched a very alarming documentary made by Nick Wallis for “Inside Out” where he revealed that hundreds of Sub-postmasters were experiencing unexplained losses. This could not be just a coincidence – these employees were not hardened criminals. I felt so angry and frustrated. I tried to show all my research to my brother, to prove he was not “the only one” in this mess, but he was too depressed to fight. Later in 2011 Martin was audited and the Post Office suspended him. A temporary Sub-postmaster was installed. This was another blow to Martin’s self-esteem. After three months, Martin got his job back, but the losses continued to escalate, and Martin seemed unable to stop them. The deteriorating financial situation affected his marriage and he reluctantly asked my parents for money. Between 2012 and 2013, my parents’ life savings were swallowed up by the Post Office, as they continued to demand the “missing” money be settled. The situation was desperate…  He was repeatedly told to make good the losses or face the termination of his contract. In July 2013 he received a letter informing him that due to his failure to manage the discrepancies at his branch and his failure to settle them in good time he was being sacked. He still owed thousands of pounds to the Post Office and his contract would be terminated at Hope Farm Road on 3rd October 2013. The ongoing debt to the Post Office and the thousands of pounds he owed our parents, together with the thought of telling the staff that his contract was soon to terminate, all became too much. He could see no way out. Early on the morning of 23 September he made his usual journey to work, pulled over in a layby on the A41, got out of his car and deliberately stepped into the path of an oncoming bus. He was rushed to Aintree hospital which specialises in head injuries, where he lay in an induced coma. For an agonising three weeks my brother was on life support which had to be switched off on 11 October 2013. Every time I read or hear a news item about the Horizon scandal, it brings back all the pain and the anger. My brother tragically lost his life due to a faulty computer system. The Post Office repeatedly denied computer error was the cause of losses amounting to millions. Instead, they arrogantly blamed my brother and thousands of other innocent Sub-postmasters, by wrongly accusing them of theft or false accounting.”

The letter asks three questions: why did the Post Office not investigate Fujitsu to find out what was causing the glitch, why did it not provide support for very worried employees and why did it halt an investigation by forensic accountants Second Sight which was raising difficult questions.

The letter concludes,

“Justice must prevail. Until then my family cannot move on from our tragedy.”

Some contentious Post Office assertions between 2009 and 2020

In 2009, Computer Weekly’s Rebecca Thomson gave the first account of the Post Office’s actions against sub-postmasters over unexplained losses shown on Horizon. Ten years later, in the group litigation settlement deed, the Post Office set out the measures it is taking to reform itself. But critics question whether the institution’s adversarial culture is too ingrained to be reversed.  

Below are some of the Post Office’s contentious statements or attacks on critics in relation to Horizon. Its detailed criticisms have been directed at sub-postmasters, forensic accountants Second Sight, BBC Panorama, and some of the findings of a High Court judge whom it tried to remove.

Forensic accountancy Second Sight was hired to investigate sub-postmasters’ complaints about Horizon amid concerns about the system among MPs, particularly James Arbuthnot. The Post Office ended its relationship with Second Sight when the accountancy firm raised concerns about Horizon, the treatment of sub-postmasters’ complaints and asked to be able to review the prosecution files. By this time Second Sight’s accountants, who are highly experienced in fraud investigations, had already raised concerns about the conduct of some prosecutors.

The Post Office’s consistent criticisms of sub-postmasters and its contentious statements relating to Horizon lasted 20 years under different boards, CEOs and senior executives. The statements show, perhaps, how hard it will be for the corporate Post Office now to make the attitudinal switch to becoming compassionate, contrite, non-confrontational and fully understanding of the effects its accusations have had on countless families.

These are some of the Post Office’s contentious statements and criticisms between 2009 and 2020 (not in date order) …     

“The Post Office does not prosecute people for making innocent mistakes and never has.”

“There is no evidence that faults with the computer system caused money to go missing at these Post Office branches. There is evidence that user actions, including dishonest conduct, were responsible for missing money.”

“We are sorry if a small number of people feel they have not been treated fairly in the past but we have gone to enormous lengths to re-investigate their cases, doing everything and more than we committed to do.”

“All of the allegations presented in the [BBC Panorama] programme have been exhaustively investigated and tested by the Post Office and various specialists over the past three years or more. The unsubstantiated claims and theories that continue to be levelled against the Post Office are at odds with the facts and are constructed from highly partial, selective and inaccurate information.”

“The Horizon computer system is robust and effective in dealing with the six million transactions put through the system every day by our postmasters and employees at 11,500 Post Office branches. It is independently audited and meets or exceeds industry accreditations.”

“The Post Office has always taken its duty to act fairly, proportionately and with the public interest in mind extremely seriously.”

“Prosecutions are brought to determine whether there was criminal conduct in a branch, not for the Post Office’s financial considerations.”

“The Post Office takes extremely seriously any allegation that there may have been a miscarriage of justice. We have seen no evidence to support this allegation. The Post Office has a continuing duty after a prosecution has concluded to disclose any information that subsequently comes to light which might undermine its prosecution or support the case of the defendant and continues to act in compliance with that duty.”

“There is overwhelming evidence that the losses complained of were caused by user actions, including in some cases deliberate dishonest conduct. The investigations have not identified any transaction caused by a technical fault in Horizon which resulted in a postmaster wrongly being held responsible for a loss of money.”

“There is also no evidence of transactions recorded by branches being altered through ‘remote access’ to the system. Transactions as they are recorded by branches cannot be edited and the Panorama programme did not show anything that contradicts this.”

“The Post Office is concerned that the report by Second Sight … repeats complaints made by a very small number of former postmasters, as well as a number of assertions and opinions…”

“A tiny fraction of the overall 500,000 people who have used Horizon since it was introduced more than a decade ago have put forward complaints. That does not constitute evidence that the IT system is flawed or unfit for purpose; indeed, if anything, it demonstrates that the system is highly reliable.”

“Post Office as a prosecutor has a continuing duty to disclose immediately any information that subsequently comes to light which might undermine its prosecution case or support the case of the defendant.”

“In the ten years since Post Office Limited started using Horizon the integrity of the system has also been tested in both the criminal and civil courts and has not been found to be wanting. I am satisfied that there is no evidence to doubt the integrity of the Horizon system and that it is robust and fit for purpose.”  (Post Office statement to MP in 2009.)

“Any subpostmaster who is unhappy to accept a loss has the opportunity to provide evidence why they believe that they are not responsible for it. We do take the concerns of our subpostmasters extremely seriously and we do thoroughly investigate matters when they are raised with us but there has never been any evidence found that shows that the Horizon system has caused accounting errors.” (Post Office statement to MP in 2009.)

“There has, regrettably, been a large amount of inaccurate and misleading information reported in the media and Parliament about the claims of a small number of (mainly former) postmasters that they have been wrongly held liable for losses of money caused by faults in the Post Office computer system, Horizon. Each of these claims has been investigated by both the Post Office and by a firm of independent forensic accountants but no evidence has been presented or uncovered to suggest the system, which processes six million transactions for customers every working day, does not work as it should.”

“There is, in fact, overwhelming evidence that the losses complained of were caused by user errors, and, in some cases, deliberate dishonest conduct…”

“I am of course sorry if the people who have put forward grievances feel they have not been treated fairly and responsibly in addressing their complaints. Indeed, I would argue that we have gone much further than many commercial organisations might have done in analogous circumstances.” (Post Office letter to MP.)

 “… risible”, “meaningless”, “nonsensical”, “weak”  – some of the terms the Post Office used to describe the evidence in the group litigation of former sub-postmaster Alan Bates. The judge used different terms of Bates’ evidence: “careful”, “honest”, “thorough”, reliable” (High Court,  2018, 2019).

“…the passages to which I now refer, taken together with the matters that I have already dealt with, reinforce our concern that your Lordship’s mind is closed against Post Office. That concern, we submit, would be shared by a reasonable observer possessed of the facts.” [Post Office applies in 2019 to recuse – remove – Mr Justice Fraser, who was managing the High Court group litigation.)

“The judgment [in the case Bates v Post Office] did not determine whether bugs, errors or defects did in fact cause shortfalls in the individual claimants’ accounts but it found that they had the potential to create apparent discrepancies in postmasters’ branch accounts.” [Post Office CEO to MPs, 2020]


Nick Wallis, in one of several excellent articles on the Clarke Advice, points out that the Post Office says it is now a reformed operation, “yet you could argue it appears to be doing two of the things which got it into this mess in the first place:

a) trying to keep important information from the public gaze (see Fraser J’s second judgment in Bates v Post Office),

b) using its vast resources and legal firepower to set in motion events which may end up crushing peoples’ livelihoods.”

Indeed, after two decades of disputes that led to the shame and ruin of countless families – and the deaths of Martin Griffiths, Julian Wilson and Fiona Cowan – is it really necessary for the Post Office to go through 2021 with another controversy?

The Post Office wants to convince people it is genuine about reforming its culture and attitudes. It can argue that it has set up a Historical Shortfall Scheme to compensate sub-postmasters who can establish they made good discrepancies that were not their fault. The scheme has had nearly 2,500 applicants. But it is shrouded in secrecy and sub-postmasters cannot air their grievances in an open courtroom if their claims are over £10,000 and they are dissatisfied with the scheme’s outcome.

The Post Office could also argue that it is listening to sub-postmasters: it is appointing two sub-postmasters to its board. But if the appointees are barred from speaking out if they find their concerns are ignored or side-lined, are the appointments pointless, a public relations exercise?

Mr Justice Fraser remarked on the Post Office’s culture of secrecy. He said in his judgment of March 2019, “There seems to be a culture of secrecy and excessive confidentiality generally within the Post Office, but particularly focused on Horizon.” Has much changed since 2019?

Indeed, the Post Office’s complaint to the Court of Appeal about the two barristers, its opposition to parts of the Criminal Cases Review Commission’s case for the convictions of sub-postmasters to be quashed and its less-than-full exoneration of sub-postmasters who are going through appeals, may indicate that confrontation is etched into the Post Office’s corporate psyche.

Given that disputes related to Horizon are now well into their third decade, under different CEOs and boards, it’s hard to conclude that the Post Office will ever, however much it tries, wean itself off a need for excessive secrecy and confrontation.


Post Office can still upturn lives although it has stopped private prosecutions – the story of Chirag Sidphura on Nick Wallis’ website.

Government’s refusal of freedom of information request about Post Office scandal ‘deeply concerning’ – Karl Flinders, Computer Weekly.

Sub-postmasters set to file UK lawsuits for malicious prosecution – Financial Times

Nick Wallis’ forthcoming book on the Post Office IT scandal

Post Office notifies sub-postmasters of an ongoing Horizon issue but gives little detail – Tim McCormack’s Problems with Post Office Limited

Freedom of Information requests on the Post Office IT scandal by tenacious campaigner Eleanor Shaikh

Important appeal court hearing tomorrow over Post Office IT scandal

By Tony Collins

A Court of Appeal hearing tomorrow (17 December) may help to determine whether the Post Office IT scandal goes deeper than is generally supposed.

The hearing relates to 47 appeals of sub-postmasters who were convicted on the basis of evidence derived from a faulty computer system Horizon which is installed in about 11,500 post offices. Horizon was built by Fujitsu.

Last week Southwark Crown Court quashed the convictions of six former sub-postmasters who had been prosecuted on the basis of Horizon data.  Hundreds of other similar convictions may end up being quashed. Fujitsu and the Post Office had given the impression to courts and juries that Horizon was “robust”. But the High Court last year ruled that Horizon was “not remotely robust” and showed numerous cash shortfalls for which sub-postmasters were wrongly blamed.

The High Court ruling came after former sub-postmaster Alan Bates led a group of 550 former sub-postmasters who sued the Post Office to prove that the institution was wrong to insist that Horizon was robust. The appeal cases follow his successful litigation.

In referring 47 potentially unsafe convictions of sub-postmasters to the Court of Appeal, the Criminal Cases Review Commission gave two sets of reasons. Journalist Nick Wallis reported on the Commission’s arguments on his Post Office Trial website.

In the first set of reasons, the Commission said convictions were unsafe because Horizon evidence used by the Post Office was potentially unreliable. The Commission also argued the Post Office failed to disclose to postmasters what it knew about Horizon’s reliability and did not investigate shortfalls properly before jumping to the conclusion that postmasters had stolen money.

The Post Office does not dispute this first set of the Commission’s reasons. Indeed, the Post Office is not opposing 44 of the 47 appeals. 

But the Post Office is likely to oppose the Commission’s second set of reasons. Here, the Commission argues that the Post Office knew it was not possible for sub-postmasters to have a fair trial when evidence about the reliability of Horizon was not presented to court. The Commission also argues that the Post Office knew it was not possible for Subpostmasters to have a fair trial but proceeded anyway. 

In this second set of reasons, the Commission says the whole approach to prosecuting subpostmasters was anaffront to the public conscience.

Tomorrow’s hearing is expected to determine whether the Court of Appeal considers the Commission’s “affront to public conscience” arguments to be relevant in the 47 appeal cases which are due to heard in March next year.

If the Court of Appeal accepts the Commission’s “affront” argument as relevant tomorrow, it may make it harder for Whitehall to manage a deepening scandal. Nick Wallis has reported that Whitehall wanted the whole scandal to “go away”. The “affront” argument also draws attention to systemic defects in the criminal justice system that allowed hundreds of sub-postmasters to be convicted of crimes on the basis of data from a flawed computer system. If accepted by the Court of Appeal, the affront argument may strengthen the hand of sub-postmasters whose lawyers are considering cases of possible malicious prosecution.

If the Court of Appeal rejects the relevance of the affront argument, it may make it easier for ministers and civil servants to argue that injustices happened largely because of a technicality: that sub-postmasters were prosecuted on the basis of incomplete computer evidence. The implication here is that the Post Office and prosecutors had reason to believe crimes had been committed but it has since become clear there were inadequacies in the prosecution’s evidence.

Nick Wallis sets out the Commission’s arguments in an excellent article here.


History made as subpostmasters wrongly prosecuted in Horizon IT scandal have convictions quashed – Computer Weekly’s Karl Flinders

Recommendations for the probity of computer evidence – a paper by barrister Paul Marshall and computer specialists who include Peter Ladkin, Bev Littlewood, Stephen Mason and Martyn Thomas.

Unconditional support – Tim McCormack on the government’s financial support of the Post Office.

Government “complicit” in Post Office IT scandal says £100,000 crowdfunded complaint to Parliamentary Ombudsman

Photo: Andrew Buchanan,- Unsplash

By Tony Collins

Government and senior civil servants were complicit in the Post Office IT scandal, with Parliament being misled about their role, according to a £100,000 crowdfunded complaint to the Parliamentary Ombudsman published today.

The complaint refers to the government’s “complicity in the injustices  Post Office Limited perpetrated against the Complainants”.

The 72-page report says successive statements in Parliament over the years have amounted to a “continued misleading of Parliament as to what in practice HM Government’s role was in overseeing and regulating Post Office Limited for its heinous actions brought to HMG’s attention time and time again”.

The government wholly owns the Post Office and has had a seat on the board since 2012. Senior civil servants and ministers have a further supervisory role, in part because they provided hundreds of millions of pounds of investment to the Post Office through the business department BEIS.


Almost as soon as Horizon went live in 1999 the system began showing unexplained cash shortfalls in the accounts of some branch post offices.

The Post Office’s head office culture led to an assumption internally that branch shortfalls were to be treated as the fault of sub-postmasters – businessmen and women who ran branch post offices – and not the Horizon system.

Sub-postmasters who complained to the Post Office that Horizon was somehow creating the shortfalls found themselves under suspicion of having stolen the money. The Post Office required more than 2,000 sub-postmasters to make good shortfalls from their own pockets.

But faults in the system that could have caused shortfalls were kept hidden while the Post Office used Horizon’s unreliable data to prosecute sub-postmasters for theft, false accounting and fraud. Some went to prison, most had their livelihoods removed and many had their homes and cars confiscated through Proceeds of Crime orders the Post Office obtained in the civil courts. Juries were given the impression that sub-postmasters were entirely responsible for shortfalls shown on Horizon but jurors were not told of Horizon’s material faults or that Fujitsu IT specialists had the ability to alter, from a remote location, branch transactions and balances.  Fujitsu built Horizon and maintains it.  

Government knew “at the highest levels”

The complaint to the ombudsman, which was compiled by solicitors Stevens and Bolton, says that government knew at the highest levels that Post Office was carrying out “heinous actions” that were likely to cause harm to sub-postmasters.   

The report accuses government of maladministration in “not overseeing and regulating Post Office Limited properly in such manner as to prevent [it] from running amok … and … destroying the lives of the Complainants”.

Former sub-postmaster Alan Bates, a victim of the Horizon scandal, instigated the ombudsman complaint. His 550-strong Justice for Sub-Postmasters Alliance [JFSA] last year won a High Court action against the Post Office. The Alliance’s litigation proved that the Post Office’s Horizon system was not remotely robust and was the cause of numerous shortfalls for which the Post Office wrongly blamed sub-postmasters. The system was built by Fujitsu.  

Bates said of the report,  

“The Ombudsman complaint is a hard hitting, no holds barred document that we believe utterly condemns HM Government in the way it has conspired with POL [Post Office Limited] over the years to allow it to operate its intimidation of sub-postmasters in order to keep the failures of its Horizon system covered up at any cost. 

“The whole matter surrounding Post Office, HMG and the Horizon system will turn out to be the biggest miscarriage of justice in British legal history. We will not stop fighting until we have exposed the real guilty parties.”

The Alliance’s report asks the Ombudsman to recommend that government pay compensation of £300m to include the direct losses of each of the 550 complainants. The amount also includes the £46m costs to sub-postmasters of the High Court litigation.

Government and the Department for Business, Energy and Industrial Strategy (BEIS) have accepted no responsibility for the scandal. Ministerial statements to Parliament say the Post Office misled civil servants about Horizon. But the ombudsman complaint says the government and mandarins allowed themselves to be misled.

 “… there was a powerful incentive for HMG [HM Government] to collude with or to allow itself to be deceived by POL [Post Office Limited] to ensure that the complaints registered by a “tiny” number of SPMs would not put at risk the prize of building POL for sale, floating or mutualisation, indeed any exit strategy that would remove the expense of the public corporation providing a national service from HMG’s balance sheet and in doing so recoup the billions of pounds of taxpayers’ money spent on the Horizon system and Post Office network generally …” says the report.

The report adds that the Post Office and ultimately government as its owner adopted a litigation strategy of avoiding being held to account for inaccurate or patently dishonest statements and denials over almost two decades in relation the bugs, errors and defects in the Horizon System and remote access to that system by the operatives from Fujitsu who designed it and maintained it on Post Office’s behalf.

The scandal continues and appears to deepen with new disclosures almost weekly by crowdfunded journalist Nick Wallis, Computer Weekly’s Karl Flinders and the Daily Mail’s Tom Witherow.

The latest disclosures are that the Post Office knew that Fujitsu IT specialists had given inaccurate information about Horizon in criminal trials.

Unanswered questions

At the end of the ombudsman complaint is a long list of unanswered questions put under the Freedom of Information Act.

The government has set up an inquiry into Horizon but its terms of reference in effect rule out any investigation into the misleading of courts, judges and juries over the system’s robustness. The government’s Horizon inquiry is also excluded in its terms of reference from considering any matter related to the Parliamentary ombudsman.

Former Conservative defence minister Lord Arbuthnot who has campaigned for 10 years on behalf of sub-postmasters affected by the scandal, has described the government Horizon inquiry as a “pathetic response to a national outrage”.

He told Computer Weekly “The Prime Minister promised to get to the bottom of the Horizon scandal. This anaemic review will fail to do that, because it fails to ask the important questions.”

He added, “The purpose of an independent inquiry should be to establish the truth, rather than to protect the government from any suggestion of blame.”

Labour peer Peter Hain said in a Lords’ debate on Horizon that the government had ultimate responsibility for the scandal. “The permanent secretary of the department is the accounting officer for the Post Office, the government has a representative on the board and the government is ultimately responsible for this scandal,” he said. “It is not good enough to keep delaying this with lots of processes and reviews – they have got to be compensated fully.”

The Department for Business, Energy and Industrial Strategy has until 30 November to respond to the complaint. It is expected to be submitted to the ombudsman on 1 December 2020.

Ombudsman complaint – Justice for Sub-postmasters Alliance

What’s in the 2013 Simon Clarke document? – Nick Wallis’ Postofficetrial website

Fujitsu staff under investigation for potential perjury in Post Office IT trial named – Karl Flinders, Computer Weekly

Hundreds of postmasters’ lives were ruined by false claims of fraud… thanks to court testimony from so-called IT ‘professionals’ – but did experts know the system was rotten all along – Daily Mail

Please stop using offensive form of words when attributing blame for Post Office IT scandal – peer asks postal minister Paul Scully

Do “offensive” words reveal Whitehall’s antipathy to sub-postmasters whose litigation exposed the extent of the Post Office’s IT scandal?  What needs to happen now?
By Tony Collins

Photo: Andrew Buchanan,- Unsplash

Former Conservative defence minister Lord Arbuthnot has asked the postal minister Paul Scully to stop using an “offensive” form of words that appears to blame sub-postmasters –  not the Post Office – for damage caused by the “Horizon” IT scandal. Scully, a former deputy chairman of the Conservative Party,  praises the current Post Office board and, in words drafted by civil servants, repeatedly blames the ruined lives of sub-postmasters on the “Horizon dispute” and “litigation” – which sub-postmasters instigated. The government and Post Office lost the dispute and litigation, an outcome which some civil servants (not all) seem to hold against sub-postmasters. More than 550 sub-postmasters sued the Post Office to prove that its Horizon IT system had faults for which sub-postmasters were wrongly held responsible. Since Horizon went live in 1999, it showed shortfalls in cash which the Post Office attributed to the dishonesty or incompetence of business people who ran branch post offices – sub-postmasters. The shortfalls led to dismissals, recovery of supposed losses by the Post Office and sometimes criminal prosecutions, bankruptcies and premature deaths from ill health. There were also two documented suicides and several reports of attempted suicides. The sub-postmasters’ group litigation exposed the public institution’s untruthfulness and fundamental cultural flaws that included an inability to accept any views about Horizon other than its own. The judge in the case Mr Justice Fraser found the Post Office oppressive and secretive. He said its Horizon system had numerous bugs that caused unexplained shortfalls. He also found that Horizon’s supplier Fujitsu had a back-door into branch accounts in which accounts could be changed without the knowledge of sub-postmasters. The existence of this back-door undermined every prosecution for theft, false accounting and fraud where the only evidence of missing money was derived from Horizon.

Mr Justice Fraser

Mr Justice Fraser’s findings are likely to have embarrassed the business department, now known as BEIS, which has always supported the Post Office in maintaining there was no evidence the system was faulty. Ministers and civil servants may also be embarrassed at their support for the Post Office when it hired four QCs and two firms of solicitors to oppose sub-postmasters. During the trials, the Post Office disparaged individually the “lead” sub-postmasters who challenged Horizon’s robustness, depicting them as liars and fraudsters. The Post Office also disparaged Mr Justice Fraser, saying he was biased. The Post Office’s criticisms of sub-postmasters – and its uncompromising defence of Horizon – continued up until the day it signed a settlement with litigants in December 2019. It is unclear whether Whitehall officials, who had supported the Post Office throughout the two years of the case, were able to to change their minds overnight to accept sub-postmasters were not liars and fraudsters and Horizon was not robust. Indeed, since the settlement, no minister, civil servant or anyone at the Post Office has publicly absolved any individual former sub-postmaster although more than 2,500 were affected by the scandal. There has also been no Whitehall sympathy for any of the individuals whose Horizon-related convictions the Court of Appeal is to consider quashing. Although the Post Office has decided not to oppose 44 of the 47 Horizon-related convictions that the Criminal Cases Review Commission has referred to the Court of Appeal, in none of the cases has the Post Office declared it was wrong to have prosecuted in the first place. Indeed, documents that have come to light since the litigation began in 2017 suggest that Horizon had – and may still have – an unimpeachable status within the Post Office that puts it beyond the ability of anyone to question. The Post Office’s former chief executive Paula Vennells did not receive straight answers when questioning the system’s possible deficiencies and accused sub-postmasters facing imprisonment on the basis of Horizon “evidence” were unable to challenge the system. Even today, it’s far from clear to what extent Whitehall or the Post Office blame Horizon for the ruined lives of sub-postmasters. Who’s to blame?  It has fallen to Scully, since becoming postal affairs minister in February 2020, to announce the government’s response to the scandal. Scully has not criticised the current Post Office board.  In his speeches and letters, which are likely to have been drafted by his officials, he appears to make a point of blaming the “Horizon dispute” and “litigation” for the damage caused by the scandal.  These were some of his statements he made over seven months that use the same or similar words (my emphasis):
 “It is impossible to ignore the financial and emotional suffering that the Horizon litigation process has caused for affected postmasters and their families.”  ** “It’s impossible to ignore the negative impact that the Horizon dispute and court case has had on effective postmasters’ lives, their livelihoods, their financial situation, their reputations and for some, their physical and mental health”. ** “The Horizon dispute and court case has had a devastating impact on the lives of many postmasters.” ** “The longstanding dispute and subsequent trials relating to the Post Office Horizon IT system have had a hugely negative impact on affected postmasters and their families…” ** “The Horizon dispute had a hugely damaging effect on the lives of postmasters and their families, and its repercussions are still being felt today. ** “The Government recognise that the Horizon dispute has had a hugely damaging effect on the lives of affected postmasters and their families, and its repercussions are still being felt today.”

Paul Scully MP, postal affairs minister.

Scully’s letter to Lord Arbuthnot In a letter to Lord Arbuthnot on 22 October 2020, Scully repeats his claim that the suffering of sub-postmasters was due to the Horizon dispute. Scully said,
The Horizon dispute [my emphasis] has had a hugely damaging effect on the lives of postmasters and their families, and its repercussions are still being felt today. It is my expectation that Sir Wyn [Sir Wyn Williams, chairman of inquiry into Horizon] will engage broadly and openly to ensure that the Inquiry achieves its aims, as set out in the Terms of Reference. You will have seen Sir Wyn’s letter to prospective participants, which highlights his views on how instrumental cooperation with the Inquiry will be. I am pleased to note that Post Office Ltd., Fujitsu and my Department have all agreed to cooperate fully with the Inquiry.
Lord Arbuthnot’s reply to Scully: Lord Arbuthnot has campaigned since 2010 for justice for sub-postmasters who were wrongly blamed for Horizon’s bugs, errors and deficiencies. He replied to Scully on 23 October 2020,
“On several occasions now you have said words to the effect of what you say in your letter to me, namely “The Horizon dispute has had a hugely damaging effect on the lives of postmasters and their families, and its repercussions are still being felt today.”
It is possible – I shall give you the benefit of the doubt – that you are unaware of how offensive this is.  The implication contained in these words is that the subpostmasters who brought the action have somehow caused the damage that, as the judge found, was in fact caused by the behaviour of the Post Office.  In that sense it was not a “dispute”.  It was outrageous behaviour by a public body owned, backed and funded by the Government, brought to light by the necessary litigation brought by an incredibly brave group, huge in number, that forced the Government and the Post Office to recognise the failures that they had long denied.  Please stop using these words, and recognise that the fault was, as Government ministers including yourself have admitted, not that of the subpostmasters.”
Comment: Lord Arbuthnot’s request may be a tough one for Scully’s department to accept. It’s only a form of words but words are the civil service’s currency. Doubtless the words blaming the sufferings of sub-postmasters on the Horizon dispute and litigation were chosen carefully and with good reason. To sub-postmasters, any suggestion that they somehow inflicted harm on themselves by bringing about the Horizon dispute and litigation is offensive – but it does not seem to be offensive to ministers and the civil service. Herein, perhaps, lies the gap between the way Whitehall and sub-postmasters see the Post Office IT scandal. The last thing BEIS officials and postal affairs ministers want to do is criticise is the current Post Office board. The government and civil service support the Post Office’s board in ensuring the network of 11,500 post offices is on a sound commercial footing and have systems in place to guard against fraud and theft. Officials want their ministers to promote and praise the Post Office board. The political priority is supporting the Post Office to reduce or do without the taxpayers’ subsidy of hundreds of millions of pounds. It is unlikely, therefore, that any postal affairs minister will ever talk of the Post Office as the perpetrator of the widest miscarriage of justice in the country’s legal history.; and no minister is ever likely to repeat the words of Mr Justice Coulson who was startled by the Post Office’s describing itself as the nation’s most trusted brand and yet considered itself entitled to treat sub-postmasters
“in capricious or arbitrary ways which would not be unfamiliar to a mid-Victorian factory-owner …”

Photo by Frank Chou on Unsplash

More likely, any speech about the Post Office IT scandal drafted by the civil service will refer to the Post Office network being of vital importance to the country and communities. Indeed, words and phrases such as bankruptcy, false imprisonment, wrongful confiscations, suicide and suicide attempts are for the world outside the civil service. Inside it, the challenge for those handling the Post Office IT scandal has been how best to replace the word “review” with “inquiry”, which MPs and peers have been demanding, How the “review” officials were planning came to be upgraded to an “inquiry”  is remarkable. Perhaps with a nod to Yes Minister,  the Department for BEIS called their review an inquiry on the basis of its reduced scope.  Now, almost buried inside the inquiry’s terms of reference, is a new list of what is “out of scope”:
 “The Inquiry will consider only those matters set out in the preceding sections A-F. Post Office Ltd’s prosecution function, matters of criminal law, the Horizon group damages settlement, the conduct of current or future litigation relating to Horizon and/or the engagement or findings of any other supervisory or complaints mechanisms, including in the public sector, are outside the Inquiry‘s scope.”
There are other subtleties in the inquiry’s terms of reference few would notice but which, like the words Lord Arbuthnot rightly objects to, reveal BEIS’s elegant unconcern for the campaign for justice. One illustration: in the litigation, the Post Office and Fujitsu did not tell the truth to the High Court even though their witnesses were under oath. The Post Office also made strenuous legal attempts to withhold relevant evidence and its lawyers argued (unsuccessfully) to withhold large parts of the other side’s evidence. But in the BEIS “inquiry”, there is to be no compulsion for the Post Office or Fujitsu to tell the truth or make evidence available. Indeed, the terms of the reference say merely that the inquiry will obtain “all available relevant evidence from Post Office Ltd, Fujitsu and BEIS”. This sentence is, from a BEIS viewpoint, usefully vague, non-confrontation and non-disruptive. No definition is given for “all”, “available” or “relevant” and indeed if evidence is not disclosed in the first place, no judgment need be made over what is meant by “all”, “available” or “relevant”. As there is to be no cross examination of witnesses and the inquiry has a deliberately non-confrontational, confidential  approach, it is left to BEIS, the Post Office and Fujitsu to decide what evidence is “all”, “available” and “relevant”. Some or much Post Office material might have been destroyed: it’s not kept indefinitely. There’s no compulsion to produce a single email unless lawyers for the Post Office, Fujitsu or BEIS deem it relevant. Another vague and perhaps disingenuous objective for the inquiry is to seek to “assess whether lessons have been learned and that concrete changes have taken place, or are underway, at Post Office Ltd”. But the Post Office has already made what could be interpreted as concrete changes. A new non-statutory framework contract with sub-postmasters is one. Another is a place on the board for a sub-postmaster. It’s unclear whether a year-long inquiry is needed to ascertain whether such changes are concrete. But perhaps for the government and civil service, the most vital part of the inquiry’s terms of reference are its exclusions. It will not look at whether the Post Office actively stopped the courts having evidence of Horizon’s most serious faults while sub-postmasters facing imprisonment were in the dock watching their lawyers trying unsuccessfully to challenge the integrity of the system’s data. It will not look at whether the Post Office’s prosecution teams had a commercial interest in choosing criminal charges that suited a subsequent Proceeds of Crime civil case. It will not look at whether the Post Office was uncertain any money had been taken when it obtained court orders that made sub-postmasters such as Lee Castleton bankrupt and, in many cases, confiscated homes, businesses and cars. It will not look at whether hundreds of government-owned arm’s length bodies such as the Post Office are able to conduct themselves in the way Mr Justice Fraser described: as if answerable to nobody. The inquiry will not look at whether the Post Office ought to return in full money it wrongfully demanded from sub-postmasters. Indeed, the inquiry will not look at refunding the £46m sub-postmasters paid in litigation costs to expose the Post Office IT scandal. In recent weeks there have been very vague hints to sub-postmasters that the question of compensation will be looked at if they agree to participate in the inquiry. But it’s far from clear that the inquiry could, or would, seriously consider compensation or whether officials instead simply want a long and credible list of participants to be published in the final report. Even the title of the inquiry is usefully vague. Boris Johnson described  what had happened to sub-postmasters as a “disaster” and a “scandal”. Commons leader Jacob Rees-Mogg said there was no worse scandal than imprisoning people for crimes they did not commit. But the words “scandal” and “disaster” are nowhere in sight when it comes to the title of the inquiry. Indeed, the title suggests the inquiry is little more than an investigation into an IT system:

 Post Office Horizon IT inquiry 2020: terms of reference

The point of the inquiry is also far from clear. It will publish a list of the Post Office’s failings. But Mr Justice Fraser last year published a list of the Post Office’s failings in a set of rulings that, he said, were nearly the length of Tolstoy’s War and Peace. And it’s unclear what Scully and BEIS mean when they say that the Post Office will cooperate with the inquiry. Will the Post Office’s evidence to a non-statutory inquiry be more prolific than its evidence to a statutory inquiry – the High Court? An uncharitable view of what cooperation could mean for the BEIS inquiry may be gleaned from some of the comments of Mr Justice Fraser and Mr Justice Coulson made about the Post Office’s evidence to the High Court:
“Continually changing nature of he Post Office’s arguments…”
“Scattergun way the original application was made …”
“Betrayed a singular lack of openness on the part of the Post Office and their advisors…”
“It is misconceived to criticise the judge in this case because he was aware of certain deficiencies in the Post Office’s approach to documents and other evidence…”
“It made sweeping statements about the trial and the judgment which were demonstrably wrong. ..”
“… The Post Office ascribed various findings or conclusions to the judge which, on analysis, form no part of his judgment.”
“… The Post Office takes such findings ‘either wholly out of context, mis-stated, or otherwise not correctly summarised’.
Pure wind? Orwell said that political language was designed “give an appearance of solidity to pure wind”. Pure wind is, perhaps, an apt description of the Horizon inquiry’s terms of reference. From a Whitehall viewpoint, is the inquiry’s main purpose to put on hold a very awkward scandal for another year? In a previous post, we called it a “Starbucks Inquiry” because it seems to involve little more than a confidential chat about Horizon with lawyers from BEIS, Fujitsu and the Post Office. But the narrow terms of reference make it more insidious than that. When Post Office investigators and police knocked on a householder’s door at 3am expecting to handcuff a 19 year-old and take her for questioning about stolen money she knew nothing about and later put her in the dock on the evidence of a computer system whose flaws were hidden deliberately, is a Starbucks inquiry that cannot consider her case an adequate response? She told BBC Radio 4’s File on 4:
“I was crying, I was hysterical. You know, my family were sat there watching me. They made me feel like a real big criminal. They made me feel like a real big criminal. I had a set of handcuffs to both of my hands, so my hands were tied together, then I had a handcuff to one officer one side and one officer the other side, and obviously I wasn’t allowed to see my family. The only thing I had was a note from them all… and then I was placed in this vehicle with no idea where I was going, and then someone told me I was going to Holloway.”
The victim, Tracy Felstead, has spent half her entire life with a criminal conviction she did not deserve. Is any inquiry into the Post Office IT scandal that specifically excludes consideration of her wrongful prosecution – and all similar prosecutions – worthy of the title “inquiry”? It’s to be expected that the state apparatus in China or North Korea would blame the harm done to law-abiding citizens on the victims themselves but we ought not to expect it of Whitehall officials and ministers. Horizon’s cult following? Since its inception, perhaps because of the great enthusiasm of its designers and early supporters, Horizon has acquired a status in which challenges to its robustness have been regarded as unacceptable. Still today, some in government talk of the current version of Horizon as if it could do no wrong. How were Horizon’s genuine or professed supporters able to bear down with a life-changing effect on individuals who challenged the system? It’s perhaps unsurprising, therefore, that now, after 20 years of the cult-like support of Horizon, the state has set up an inquiry into Horizon that is could hardly be more removed from the commonly-held notion of a public inquiry. That it is ought to be a public inquiry but is going to be held mostly in private, has extraordinarily narrow terms of reference and does not allow cross examination, puts it in the realms of Orwell’s 1984 slogans: war is peace, freedom is slavery, ignorance is strength. Had it not been for the persistence of campaigning former sub-postmaster Alan Bates, the Post Office could still be putting Horizon dissenters into the dock. It is only because of Bates’s dogged disputing of Horizon’s robustness and the group litigation he instigated against the Post Office that there is an inquiry about to start. If Orwell were alive today and a journalist reporting on the Post Office IT scandal. he would not, perhaps, be in the least surprised that officials and ministers are blaming the suffering of individual sub-postmasters on the Horizon dispute and litigation. Not too late for justice Civil servants and ministers could recover respect by taking in the main messages from Mr Justice Fraser’s rulings. Implicitly, in his millions of words, Fraser J  seemed to saying that two things in particular need to happen:
  1. That the events he describes draw, in outline, miscarriages of justice on a shocking scale that have devastated lives in ways that are hard to imagine or convey in words. This needs to be formally acknowledged.
  2. Financial reparation needs to be paid to sub-postmasters, consistent with the harm done. This is the least a genuinely contrite government can do for those it has grievously wronged. Financial reparations must, if right is to prevail over state-sanctioned wrong, be over and above the actual sums taken from law-abiding sub-postmasters.
There need be little more in the government inquiry than an acceptance of these two messages from the Horizon trials. Financial reparation would, in itself, provide an effective lesson for government, Downing Street officials and mandarins. Whitehall is more likely to learn lessons from making payments to victims of the Post Office IT scandal than anything written in an inquiry report that’s destined for the shelf. But as things stand, Scully’s review excludes both points – the miscarriages of justice and financial reparation. It is extraordinary that Parliament allows BEIS and ministers to set up an inquiry into Mr Justice Fraser’s findings that excludes the two main messages his rulings convey. Justice in this case will be costly.  Indeed, it will be hard for ministers and civil servants to find the money to make amends properly. But such difficulties are as nothing compared with the sufferings of sub-postmasters. An apology on a piece of paper or official statement is worthless. Let the victims have some costly contrition. Court of Appeal – battle royale – Nick Wallis’ PostOfficeTrial website NHS trust takes another look at its appointment of IT scandal CEO  – Karl Flinders, Computer Weekly

MI6 is more open than “inquiry” into Post Office IT scandal.

By Tony Collins

A public inquiry in 2003 that involved the intelligence, security and defence communities was more open than the largely-private format of an impending “inquiry” into the Post Office IT scandal.

The Post Office inquiry was arranged by Downing Street and officials at the Department for Business, Energy and Industrial Strategy [BEIS].

BEIS helps to fund the publicly-owned Post Office. But the Department’s officials and ministers are said to be implicated in the IT scandal because, for 20 years, they rejected complaints by MPs and peers that the Post Office’s Horizon system was flawed and its unreliable “evidence” was being used to send people who had committed no crimes to prison and to confiscate homes, businesses and cars.

Successive business ministers and the department’s officials did not effectively challenge assurances by the Post Office that its Horizon branch accounting system was robust. Horizon was built by Fujitsu and went live in 1999.

Twenty years later, in December 2019, the High Court confirmed that Horizon had numerous bugs, errors and defects that caused shortfalls on branch post office accounts.  Mr Justice Fraser, head of the High Court’s Technology and Construction Court, ruled that Horizon was “not remotely robust” and that sub-postmasters – business people who ran branch post offices – were wrongly held responsible for shortfalls that were generated by Horizon. The Post Office has contracted Fujitsu to maintain and enhance Horizon and fix bugs.

But it has emerged, largely as a result of High Court litigation, that the Post Office and Fujitsu concealed Horizon’s problems from the courts while sub-postmasters went to jail and lost tens, and sometimes hundreds, of thousands of pounds on the basis of money shown to be missing on Horizon.

Following the High Court’s criticisms of the Post Office, Fujitsu and Horizon, Boris Johnson agreed to hold an independent inquiry but journalist Nick Wallis reported in July this year that civil servants did not want any review or inquiry into Horizon. Wallis reported that he had a call from a senior person in government who told him about plans for a Horizon review:

“… we are limited in what we can do – the terms of the review were kicked between BEIS and No 10 before they finally reached an agreement on what the terms should be and how it should be structured, but the officials [civil servants] weren’t happy with anything. They didn’t want a review; they didn’t want an inquiry or anything. They wanted it all to go away.”

Now it has emerged that the format of the Horizon “inquiry” bears little or no resemblance to other public inquiries. Wallis has established that the Horizon inquiry is not in public; it will have confidential “consultations” rather than open hearings that are covered by TV, radio and other news journalists. The consultations will not be transcribed and the inquiry will not publish evidence it has received.

This is in marked contrast to a public inquiry in 2003 that dealt openly with evidence from intelligence and defence personnel.  

The “Hutton” inquiry in 2003 lasted only six months from start to publication of a report of 750 pages which included Downing Street, civil service and government press office emails, letters, statements, aide memoires, investigation notes, interview memos, details of conflicts in evidence, transcripts and 18 appendices.

The Horizon inquiry will publish none of this. It is also due to take longer than Lord Hutton’s inquiry but produce a much shorter report. The Horizon inquiry’s secretariat told Wallis that the evidence will be acquired “via a combination of formal and informal consultations and information requests”. In line with the apparent informality of the Horizon inquiry, the secretariat described those who give evidence as “participants” although those who appear before conventional public inquiries are usually termed “witnesses”. The secretariat also told Wallis,   

 “The final Report will refer to evidence it has relied on but the Inquiry will not publish the evidence it has received.” The Horizon report will, though, “provide a thorough summary of the Inquiry’s findings”.

BEIS officials have found a retired judge, Sir Wyn Williams, to chair the Horizon inquiry. He is likely to face criticism that the inquiry is of no benefit to victims of the scandal and it appears formatted to show the current Post Office board in a positive light and direct any criticisms at past CEOs, directors, staff and management. 

Indeed, some officials may see the inquiry as little more than a political expedient to manage Parliamentary expectations amid what is being described as the widest miscarriage of justice in the country’s legal history.

If the Horizon inquiry is a political expedient only, it  would mean victims of the IT scandal need not have a primary role in its consultations. Indeed, junior ministers announced the Horizon inquiry after receiving assurances the Post Office and Fujitsu would cooperate but without any such assurance of co-operation by the main group representing victims of the scandal, the Justice for Subpostmasters Alliance. Former sub-postmaster Alan Bates runs the Alliance. He instigated the High Court litigation that exposed the extent of the scandal and led to the government’s promise to set up an inquiry.  

Damage limitation?

Since the litigation ended last year with findings that proved sub-postmasters’ complaints were right about Horizon and, by implication that BEIS officials were wrong to defend the system, junior ministers and the civil service have appeared anxious to limit the fall-out from the High Court case. This may be why the Horizon inquiry is not intended to ask wider questions raised by Mr Justice Fraser in the Bates v Post Office litigation. The judge found that the Post Office acted as if answerable to nobody which raises wide-ranging questions of how a publicly-funded institution was allowed to serve its own interests by prosecuting innocent people and using the courts to confiscate sub-postmasters’ possessions and make some of them bankrupt.   

But the Horizon inquiry’s updated terms of reference exclude consideration of the way prosecutions were conducted and flaws in the criminal justice system that allowed hundreds of people to be convicted on the basis of data from a flawed computer system. And the inquiry’s terms of reference confine matters under consideration to the Post Office alone. The inquiry is not allowed to look at the lack of accountability and effective scrutiny of Arm’s Length Bodies such as the Post Office by civil servants. Government departments are responsible for hundreds of Arm’s Length Bodies.  


Even before Wallis established that the Horizon inquiry is not in public, it had already been branded a “whitewash” by MPs, peers, sub-postmasters and others. Former Defence minister Lord Arbuthnot, who has campaigned for justice for victims of the scandal since 2010, said the government review “is a pathetic response to a national outrage”. He told Computer Weekly,

“The Prime Minister promised to get to the bottom of the Horizon scandal. This anaemic review will fail to do that, because it fails to ask the important questions. The purpose of an independent inquiry should be to establish the truth, rather than to protect the government from any suggestion of blame.”

Yesterday’s headline in the Daily Mail read:

Fury over Post Office ‘whitewash’:
Victims fear probe into postmasters IT
scandal will be toothless 

In a similar vein, below is an excerpt from a letter written yesterday to Scully from Labour’s Chi Onwurah, shadow digital, science and technology minister, Ed Miliband, shadow secretary of state for business and Lord Falconer, shadow attorney-general.

The letter calls for the Horizon inquiry’s remit to be expanded to include compensation for victims of the scandal.  It said that if justice is to be done, the inquiry must be able to consider what further payments be made to sub-postmasters beyond the “derisory” amounts they received in the Post Office’s litigation settlement. Most of the £57.75m settlement figure went in litigation costs.

Below is part of Labour’s letter to Scully, 

Also, BBC Politics North this week quoted former sub-postmasters as saying the inquiry would be toothless and a whitewash.

The BBC item included comments of Lee Castleton who went bankrupt after the Post Office claimed £321,000 in legal costs from him following a Horizon shortfall of about £36,000. 

But business minister Paul Scully has said he wants the inquiry to be “reasonable in its timing and extensive in its remit so that we can get to the bottom of this as quickly as possible”.

Not a proper inquiry?

The Hutton inquiry had no list of exclusions – things that were out of scope – but the Horizon one does.  One of the specific exclusions in the Horizon inquiry’ is consideration of the settlement payment. The exclusion means that Sir Wyn Williams is not allowed to consider whether sub-postmasters ought to be paid their £46m litigation costs.

A further difference between the Hutton and Horizon inquiries is that those invited by Lord Hutton to attend had no reason to refuse.  But the Justice for Subpostmasters Alliance is refusing to take part because of the Horizon inquiry’s narrow terms of reference. Forensic accountants Second Sight, who are independent experts on Horizon’s problems as they affected sub-postmasters – which is the main topic under consideration in the Horizon inquiry – is also refusing to take part.

An inquiry into Horizon that’s as secretive as the Post Office?

According to Scully, one reason for the inquiry was to see if the Post Office has learned from the criticisms of Mr Justice Fraser.

But one of the judge’s most often-repeated criticisms was of what he called the Post Office’s “culture of secrecy and excessive confidentiality” – a criticism that MPs, peers and others are likely to make of the Williams inquiry.

Three times in one judgment, Mr Justice Fraser used the phrase “culture of secrecy” when referring to the Post Office. He also criticised the Post Office for citing the Official Secrets Act in its dealings with a sub-postmaster. The judge said, “I find it somewhat unusual, and potentially oppressive, that the Post Office could seek to use the Official Secrets Acts in this way. I do not see how, in a routine case, these Acts could possibly apply in the way suggested by the Post Office in this contract.”

The Hutton inquiry hardly mentioned the Official Secrets Act although some of its evidence related to secret and, at times, top secret defence-related information.

It’s unclear how the Williams inquiry will be able, with credibility, to comment on Mr Justice Fraser’s criticisms of Post Office secrecy when the inquiry he chairs is likely to face the same criticism.

TV, radio, online and newspaper coverage?

It is also unclear whether there will be any provision at the Williams inquiry for TV, radio or general news journalism coverage.  Wallis said,

“I also repeated my original request, which had gone unanswered – where do journalists fit into all of this? How are we expected to cover the inquiry? The email I got back was worrying: ‘While we agree that gathering original testimony about the impact that this matter has had on the lives of many postmasters is important, we will also seek to do this in a way that respects the content and confidentiality of such accounts, as indicated by individuals’.”

With regards to the media, he was told,

 “We are actively considering how to enable openness and media scrutiny while paying appropriate attention to the confidentiality concerns of individuals who provide information.”


Perhaps the most apt formal title for the government inquiry into the Post Office IT scandal – and the most appropriate title for the cover of the final report –  would be “The Starbucks Inquiry”. 

This would tie in with the format of an inquiry that seems designed by the civil service to be little more than a socially-distanced chat over coffee between Sir Wyn and lawyers from the Post Office and Fujitsu.

That the Horizon inquiry exists at all is because of the outcome of litigation instigated by Alan Bates and the Justice for Sub-postmasters Alliance. But ministers and BEIS officials seem untroubled by the absence of the Alliance and Second Sight. They also seem untroubled by criticisms that the inquiry is pointless.  Indeed, over the 20 year life of the Post Office scandal, one of the most consistent reactions of ministers and officials has been indifference to the concerns of sub-postmasters and deference to the Post Office.

Since the High Court judgments, that indifference seems to have turned to undisguised confrontation between officialdom on one side and sub-postmasters and their supporters in Parliament on the other: victims have called for a full judge-led public inquiry but Downing Street and BEIS officials have set up an inquiry that surrenders not one inch of ground to victims.

Indeed, the Starbucks Inquiry excludes all that matters and includes all that doesn’t.

Labour’s Chi Onwurah, Lord Falconer and Ed Miliband warn that the Horizon inquiry may be “doomed to fail” but they are likely to perceive failure in a different way to the civil service.

To MPs and peers campaigning or justice for victims of the IT scandal, the Horizon inquiry will fail if it doesn’t recommend paying the sub-postmasters’ £46m litigation costs, if it points to historical failings only without holding anyone accountable today, if it avoids looking at the conduct of BEIS, the Post Office and Fujitsu during the litigation between 2017 and 2019, if it avoids identifying who was responsible for allowing litigation costs to escalate at the expense of sub-postmasters and if it avoids questions about whether those involved in prosecutions knew sub-postmasters had committed no crimes and that Horizon was faulty when they put sub-postmasters in the dock and sought Proceeds of Crime orders for confiscation. 

 But from a civil service point of view, the Horizon inquiry may be a success if it points to historical failings only, avoids looking any implications of the costs of the litigation or the conduct and decisions of BEIS and ministers during the trials and avoids any questions about the conduct of prosecutions. 

One remarkable aspect of the Horizon inquiry?

In one respect only is The Starbucks Inquiry remarkable – its audacity in terms of the format.  Only Whitehall, perhaps, could be comfortable setting up a public inquiry that’s almost entirely held in private.

When Labour MP Kate Osborne asked Boris Johnson if he would commit to an independent public inquiry over the Post Office IT scandal, Johnson replied, “I am indeed aware of the scandal to which [Osborne] alludes and the disasters that have befallen many Post Office workers, and I am happy to commit to getting to the bottom of the matter in the way that she recommends.”

Fortunately for business ministers and their officials, “get to the bottom of” has no defined meaning in the civil service lexicon of policy implementation.

At least Starbucks won’t have to accommodate any stenographers, recording equipment or journalists. All the more room for lawyers.

What about victims, you may ask. What about them? replies Whitehall.

Post Office races to solve IT error under gaze of public and banks – Computer Weekly’s Karl Flinders

Horizon inquiry’s updated terms of reference with list of what is “out of scope” – GOV.UK

Post Office Inquiry will not publish or transcribe evidence – Nick Wallis

The harm that judges do – misunderstanding computer evidence: Mr Castleton’s story – Paul Marshall