A model council outsourcing report?

By Tony Collins

Cornwall Council signed a questionable outsourcing deal in 2013 but it deserves praise for the candour of the report it published on 8 April 2015 on the performance of BT.

It’s rare for any council to report in detail on what percentage of key performance indicators have been met by the outsourcing supplier, or on the contractual commitments met and not met.

The council has a tradition of being run by groups of independent councillors. It’s currently run by an independent/Liberal Democrat coalition.

Is the report published on its outsourcing contract with BT Cornwall the sort of document all councils with major outsourcing deals should publish?

Cornwall’s report

BT tries to rescue Cornwall outsourcing deal